Customer Experience Design Lead Job Vacancy in Kabwe, Zambia – Creative Services

Job Description

Position: Customer Experience Design Lead

Company: Adobe Zambia

Location: Kabwe, Zambia

Experience: 5-7 years

Education: Bachelor’s Degree in Design, Psychology, or Marketing

Employment Type: Full-time

Industry: Creative Services

Department: User Experience & Design

Salary: 45,000 SSP – 65,000 SSP

Vacancies: 1

Company Overview

Adobe is a global leader in digital experiences, empowering creators and marketers through cutting-edge software solutions. In Zambia, we are expanding our footprint to drive digital transformation across the African continent. We focus on creating tools that bridge the gap between imagination and reality. As part of our growing team, you will contribute to a culture of innovation that values creativity, inclusivity, and technological excellence. We are committed to providing world-class digital solutions that empower every individual to create, communicate, and experience more.

Our mission is to change the world through digital experiences. We provide the tools that allow artists, designers, and businesses to express themselves in ways previously thought impossible. By joining our team, you become part of a global movement that is redefining how humans interact with digital interfaces and content.

Job Overview

We are seeking a highly creative and strategic Customer Experience Design Lead to join our expanding operations in Kabwe. This role is pivotal in shaping how users interact with our digital ecosystems. You will be responsible for designing seamless, intuitive, and emotionally resonant user journeys that align with our global brand standards while addressing local market nuances. This is a high-impact role that requires a blend of psychological insight, aesthetic mastery, and technical understanding. If you are looking for career opportunities in Zambia that challenge your creative limits, this is the position for you.

As a leader in this space, you will oversee the end-to-end design process, from initial research to high-fidelity prototyping. You will collaborate with product managers, engineers, and marketing specialists to ensure that every touchpoint is optimized for user satisfaction and business growth. For more information on our global mission, visit https://zambiajobssearch.com.

Key Responsibilities

• Lead the design strategy for new digital products and features tailored for the Zambian and regional markets.
• Conduct extensive user research and usability testing to identify pain points in the customer journey.
• Develop comprehensive design systems that ensure consistency across all digital platforms.
• Collaborate with cross-functional teams to translate business requirements into intuitive user interfaces.
• Mentor junior designers and foster a culture of design excellence within the local team.
• Analyze user behavior data to iterate on designs and improve engagement metrics.

Required Skills

• Expert proficiency in industry-standard design tools such as Adobe Creative Cloud and Figma.
• Deep understanding of user psychology and human-computer interaction (HCI) principles.
• Strong ability to communicate complex design concepts to non-design stakeholders.
• Exceptional problem-solving skills with a focus on user-centric solutions.
• Project management skills to handle multiple design workstreams simultaneously.

Education

A minimum of a Bachelor’s degree in Interaction Design, Graphic Design, Cognitive Psychology, Marketing, or a related field is required. A Master’s degree in Human-Computer Interaction is highly preferred.

Experience

Candidates must possess between 5 to 7 years of professional experience in UX/UI design or customer experience design. Proven experience in leading design projects and managing stakeholder expectations is essential. Experience working in a multinational corporate environment is a significant advantage.

Salary

The monthly salary for this position ranges from 45,000 SSP to 65,000 SSP, depending on experience and expertise. This is a competitive package designed to attract top-tier talent in the region.

Benefits

• Comprehensive health and wellness insurance.
• Flexible working hours and remote work options.
• Performance-based annual bonuses.
• Professional development budget for certifications and workshops.
• Paid time off and parental leave.

Explore more job vacancies in the region via https://nigeriajobsearch.com/.

Training

• Continuous access to Adobe’s internal learning management system.
• Mentorship programs with global design leaders.
• Specialized workshops on emerging technologies like AI-driven design.

Working Environment

You will work in a vibrant, collaborative, and fast-paced environment. Our Kabwe office is designed to foster creativity, featuring open workspaces and high-tech meeting rooms. We believe in a hybrid work model that supports work-life balance while maintaining strong team cohesion. We are actively hiring in Zambia to build a diverse and inclusive workforce.

Application Process

Interested candidates should submit their CV and a link to their professional portfolio through our official career portal. Please ensure your portfolio demonstrates your ability to solve complex user problems through design. Applications without a portfolio will not be considered. For more job opportunities, visit https://sudanjobsearch.com/.

Equal Opportunity Statement

Adobe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are proud to offer employment in Zambia to all qualified applicants.