E-Commerce UX Researcher Job Vacancy in Lusaka, Zambia – Retail & Digital Commerce

E-commerce Manager
Lusaka
July 26, 2026
Full Time
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Job Description

Position: E-Commerce UX Researcher

Company: Amazon Zambia

Location: Lusaka, Zambia

Experience: 5+ years

Education: Bachelor’s Degree in Human-Computer Interaction, Psychology, or Cognitive Science

Employment Type: Full-time

Industry: Retail & Digital Commerce

Department: User Experience & Product Design

Vacancies: 1

Company Overview

Amazon is a global leader in e-commerce, cloud computing, and digital streaming. In Zambia, we are expanding our footprint to redefine how consumers interact with digital marketplaces. As part of our mission to be Earth’s most customer-centric company, we are investing heavily in local talent to tailor our digital experiences to the unique needs of the Zambian market. This role is pivotal in ensuring that our platform remains intuitive, accessible, and highly efficient for millions of users across the region. We offer a dynamic environment where innovation is encouraged and data-driven decisions shape the future of retail. If you are looking for career opportunities in Zambia with a global tech giant, this is your chance to make a lasting impact.

Job Overview

The E-Commerce UX Researcher will be responsible for understanding user behaviors, needs, and motivations through various qualitative and quantitative research methods. You will work closely with product managers, designers, and engineers to translate research findings into actionable insights that improve the end-to-end shopping journey. This role is critical for identifying friction points in the mobile and web interfaces used by our customers in Zambia. By conducting usability testing, field studies, and surveys, you will help shape the next generation of digital commerce tools. For more information on global roles, visit https://zambiajobssearch.com.

Key Responsibilities

  • Conduct end-to-end user research studies including usability testing, ethnographic studies, and longitudinal research.
  • Analyze complex datasets to identify patterns in user behavior and shopping trends within the Zambian market.
  • Collaborate with cross-functional teams to integrate research findings into the product development lifecycle.
  • Develop personas and customer journey maps to guide design and engineering decisions.
  • Advocate for user-centricity throughout the entire product design process.

Required Skills

  • Advanced proficiency in qualitative research methodologies such as semi-structured interviews and thematic analysis.
  • Strong ability to communicate complex research findings to non-technical stakeholders.
  • Expertise in using remote testing tools and data analytics platforms.
  • Deep understanding of mobile-first user experiences and localized digital behaviors.
  • Exceptional analytical and problem-solving capabilities.

Education

A minimum of a Bachelor’s degree in Human-Computer Interaction (HCI), Cognitive Psychology, Anthropology, Sociology, or a related field is required. A Master’s degree or PhD is highly preferred for this senior-level position.

Experience

Candidates must possess at least 5 years of professional experience in UX research, specifically within a high-traffic digital product or e-commerce environment. Proven experience in managing large-scale research projects from conception to completion is essential. You should have a trackable portfolio of research work that demonstrates your ability to influence product strategy.

Benefits

  • Competitive salary package aligned with international standards.
  • Comprehensive health and wellness insurance coverage.
  • Professional development budget for continuous learning and certifications.
  • Flexible working arrangements and remote work options.
  • Generous annual leave and paid time off.

Training

Amazon provides world-class training programs for all employees. You will have access to specialized workshops on advanced research methodologies, data science for UX, and leadership development. We are committed to your growth and provide continuous learning paths to ensure you stay at the forefront of the industry. Explore more career paths at https://egyptjobsearch.com/job-vacancy-in-egypt/.

Working Environment

You will work in a fast-paced, collaborative, and highly innovative environment. Our Lusaka office is designed to foster creativity and teamwork, providing all the tools necessary for high-level research and analysis. We value diversity and believe that different perspectives lead to better products. This is a high-impact role where your work directly influences the digital economy in Zambia. For more job vacancies in Africa, visit https://southafricajobsearch.com/.

Application Process

Interested candidates should submit their CV and a portfolio of research case studies through our official recruitment portal. The process includes an initial screening, a technical interview focusing on research methodology, and a final presentation to the regional leadership team. We are looking for individuals who demonstrate passion for user experience and a deep understanding of the local digital landscape. This is one of many exciting employment in Zambia opportunities we are currently facilitating.

Equal Opportunity Statement

Amazon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status. We are hiring in Zambia to build a team that reflects the diverse communities we serve.

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