Head of Cloud Infrastructure Operations Job Vacancy in Kitwe, Zambia – Technology

Job Description

Position:Head of Cloud Infrastructure Operations

Company:IBM Zambia

Location:Kitwe, Zambia

Experience:8+ years in cloud infrastructure management

Education:Bachelor’s degree in Computer Science, Information Technology or related field

Employment Type:Full-time

Industry:Technology

Department:Cloud Services

Salary:SSP 250,000 – 350,000 per month

Vacancies:1

Company Overview

IBM Zambia is a leading global technology and consulting firm with a strong footprint across Africa. Leveraging decades of innovation, IBM delivers cutting‑edge solutions in cloud computing, artificial intelligence, and enterprise services. The Kitwe office serves as a strategic hub for the Copperbelt region, supporting both local enterprises and multinational corporations in their digital transformation journeys. As part of IBM’s commitment to sustainable growth, the company invests heavily in talent development, community outreach, and the expansion of high‑performance data centers throughout Zambia. This environment offers unparalleled career opportunities for professionals seeking to shape the future of technology in Africa.

With a focus on delivering reliable, secure, and scalable cloud infrastructure, IBM Zambia plays a pivotal role in enabling businesses to accelerate innovation, improve operational efficiency, and achieve competitive advantage. The organization’s culture emphasizes collaboration, continuous learning, and a deep respect for diversity, making it an ideal place for ambitious individuals to thrive. By joining IBM Zambia, you become part of a global network that values expertise, integrity, and the relentless pursuit of excellence.

Job Overview

The Head of Cloud Infrastructure Operations will lead the design, deployment, and management of IBM’s cloud platforms serving clients across Zambia and the broader Southern African region. Reporting to the Regional Cloud Services Director, you will be responsible for ensuring high availability, security, and performance of cloud services while aligning operational strategies with business objectives. This role demands a visionary leader who can translate technical complexity into actionable plans, foster cross‑functional collaboration, and drive continuous improvement across all cloud operations.

As a key member of the Cloud Services team, you will work closely with solution architects, security specialists, and client engagement managers to deliver end‑to‑end cloud solutions that meet stringent Service Level Agreements (SLAs). Your strategic oversight will directly impact IBM’s reputation for reliability and innovation, positioning the company as the preferred partner for cloud transformation in Zambia. For more information about IBM’s commitment to Zambia Jobs, visit the Zambia Jobs portal.

Key Responsibilities

• Lead the end‑to‑end operation of IBM’s private and hybrid cloud environments, ensuring 99.9% uptime and compliance with industry standards.
• Develop and enforce cloud governance policies, security frameworks, and disaster recovery procedures.
• Collaborate with architecture teams to design scalable, cost‑effective cloud solutions that align with client requirements.
• Manage a multidisciplinary team of cloud engineers, system administrators, and support staff, fostering a culture of accountability and innovation.
• Monitor performance metrics, conduct root‑cause analysis, and implement corrective actions to optimize service delivery.
• Oversee capacity planning, resource allocation, and budgeting for cloud infrastructure projects.
• Act as the primary escalation point for critical incidents, coordinating rapid response and communication with stakeholders.
• Drive automation initiatives using Infrastructure as Code (IaC) tools such as Terraform, Ansible, and CloudFormation.
• Maintain up‑to‑date documentation, operational runbooks, and compliance reports.
• Represent IBM Zambia at industry conferences, webinars, and client workshops to showcase cloud capabilities.

Required Skills

• Deep expertise in cloud platforms (IBM Cloud, AWS, Azure, Google Cloud) and virtualization technologies.
• Strong knowledge of networking, storage, and security concepts in cloud environments.
• Proficiency with automation and orchestration tools (Ansible, Puppet, Chef, Terraform).
• Experience with containerization (Docker, Kubernetes) and micro‑services architectures.
• Excellent leadership, communication, and stakeholder management abilities.
• Analytical mindset with a focus on data‑driven decision making.
• Ability to manage multiple projects simultaneously while meeting tight deadlines.
• Commitment to continuous learning and staying current with emerging cloud trends.

Education

A Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related discipline is required. Advanced certifications such as IBM Certified Cloud Solution Architect, AWS Certified Solutions Architect, or Microsoft Certified: Azure Solutions Architect Expert are highly desirable.

Experience

Minimum of eight (8) years of progressive experience in cloud infrastructure management, with at least three (3) years in a senior leadership or managerial role. Proven track record of delivering large‑scale cloud projects in complex, regulated environments is essential.

Salary

The compensation package ranges from SSP 250,000 to SSP 350,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and stock options may be offered to exceptional candidates.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with company matching contributions.
• Generous paid time off, including vacation, sick leave, and public holidays.
• Professional development budget for certifications, conferences, and training.
• Employee assistance program and wellness initiatives.
• Flexible working arrangements and remote work options.

Training

• Onboarding program that includes IBM Cloud fundamentals and security best practices.
• Access to IBM’s internal learning platform with thousands of courses.
• Mentorship from senior cloud architects and global experts.
• Opportunities to attend international IBM events and hackathons.

Working Environment

IBM Zambia offers a modern, collaborative workspace equipped with state‑of‑the‑art technology and ergonomic facilities. The culture promotes inclusivity, creativity, and a strong sense of purpose, encouraging employees to bring their authentic selves to work. Team members enjoy a balance of focused individual work and dynamic group interactions, with regular knowledge‑sharing sessions and innovation challenges.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the Zambia Jobs portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment at the Kitwe office.

Equal Opportunity Statement

IBM Zambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without discrimination.