Medical Devices Field Service Engineer Job Vacancy in Ndola, Zambia – Healthcare / Medical Devices

Job Description

Position:Medical Devices Field Service Engineer

Company:Johnson & Johnson Zambia

Location:Ndola, Zambia

Experience:5+ years in medical device service and support

Education:Bachelor’s degree in Biomedical Engineering or related field

Employment Type:Full-time

Industry:Healthcare / Medical Devices

Department:Field Services

Salary:SSP 120,000 – 180,000 per month

Vacancies:1

Company Overview

Johnson & Johnson is a globally recognized leader in health care, delivering innovative medical devices, pharmaceuticals and consumer health products. In Zambia, the company operates a dedicated regional hub that supports hospitals, clinics and private practices across the Copperbelt Province. The Ndola office coordinates product distribution, technical training and field service operations, ensuring that health care providers receive reliable, high‑quality solutions. As part of its commitment to improving health outcomes, Johnson & Johnson Zambia invests heavily in local talent, community health programs and sustainable business practices. This role offers a unique chance to contribute to a world‑class organization while making a tangible impact on patient care in Zambia.

Job Overview

The Medical Devices Field Service Engineer will be responsible for the installation, preventive maintenance, calibration and repair of a broad portfolio of Johnson & Johnson medical devices used in surgical, diagnostic and therapeutic settings. Reporting to the Field Services Manager, the engineer will travel across the Copperbelt region, providing on‑site technical support, training health care professionals and ensuring compliance with regulatory standards. This position plays a critical role in maintaining equipment uptime, safeguarding patient safety and reinforcing Johnson & Johnson’s reputation for excellence. For more information about our mission and values, visit our career portal at https://zambiajobssearch.com/.

Key Responsibilities

• Install, configure and validate new medical devices at hospitals and clinics.
• Perform scheduled preventive maintenance and calibration according to manufacturer guidelines.
• Troubleshoot and repair equipment failures, replacing parts and documenting service reports.
• Provide on‑site training to clinical staff on proper device operation, safety protocols and routine maintenance.
• Maintain accurate service logs, inventory records and compliance documentation in line with Zambian health regulations.
• Collaborate with the regional sales team to identify service opportunities and support product upgrades.
• Participate in field audits and quality assurance activities to ensure continuous improvement.
• Respond to emergency service calls within agreed response times to minimize equipment downtime.

Required Skills

• Strong technical knowledge of biomedical equipment, including imaging, monitoring and surgical devices.
• Proficiency in interpreting technical manuals, schematics and software interfaces.
• Excellent problem‑solving abilities and attention to detail.
• Effective communication skills for training and interacting with clinical personnel.
• Ability to work independently and manage a dynamic travel schedule across multiple sites.
• Familiarity with Zambian health regulatory requirements and international standards (ISO 13485, IEC 60601).
• Customer‑focused mindset with a commitment to high service quality.

Education

A Bachelor’s degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering or a related discipline is required. Professional certifications such as Certified Clinical Engineer (CCE) or equivalent are advantageous.

Experience

Minimum of five (5) years of hands‑on experience servicing medical devices in a hospital or clinical environment. Prior experience with Johnson & Johnson products or similar multinational medical device manufacturers is preferred.

Salary

The successful candidate will receive a competitive monthly salary ranging from SSP 120,000 to SSP 180,000, commensurate with experience and qualifications. Additional performance‑based incentives may be offered.

Benefits

• Comprehensive health insurance for employee and dependents.
• Retirement savings plan with company matching contributions.
• Paid annual leave, sick leave and public holidays.
• Professional development budget for certifications and training.
• Company‑provided vehicle or mileage reimbursement for field travel.
• Employee assistance program and wellness initiatives.

Training

• Initial onboarding program covering Johnson & Johnson corporate culture, product portfolio and safety procedures.
• Technical certification courses on specific device platforms.
• Continuous education workshops on emerging medical technologies and regulatory updates.
• Leadership development tracks for high‑performing engineers.

Working Environment

The role is field‑based, requiring regular travel to hospitals, clinics and private practices throughout the Copperbelt Province. Engineers work both independently and as part of a collaborative regional team. The position demands adherence to strict safety protocols, proper use of personal protective equipment and compliance with infection control standards. Johnson & Johnson provides all necessary tools, diagnostic equipment and mobile IT resources to support efficient service delivery.

Application Process

Interested candidates should submit an online application through the Johnson & Johnson careers portal, attaching a current resume and a cover letter outlining relevant experience. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited to a virtual interview followed by a practical assessment at the Ndola office.

Equal Opportunity Statement

Johnson & Johnson Zambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, disability, religion or sexual orientation. Our hiring practices reflect our dedication to fairness and merit‑based selection.