Job Description
- Company: SAM Zambia
- Location: Zambia
- State: Lusaka
- Job type: Full-Time
- Job category: Sales/Marketing Jobs in Zambia
- Job Description
Sales Assistant
Job Purpose
To drive sales and deliver excellent customer service by assisting customers in selecting products that meet their needs, ensuring a positive shopping experience, and contributing to the overall performance of the store.
Key Responsibilities
Sales & Customer Service
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Greet customers warmly and assist them in identifying suitable furniture and non-furniture products.
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Provide detailed product information including materials, dimensions, pricing, warranties, and delivery options.
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Actively promote in-store offers and upsell complementary items.
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Meet and exceed individual and store sales targets.
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Follow up with customers on quotations and pending orders.
Product Knowledge
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Maintain up-to-date knowledge of all furniture products (sofas, beds, dining sets, office furniture, etc.).
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Advise customers on furniture care and maintenance.
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Understand competitor pricing and market trends.
Store Presentation
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Ensure shop displays are clean, organized, and attractive.
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Assist in arranging furniture displays to enhance visual appeal.
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Ensure price tags and promotional materials are correctly displayed.
Order Processing & Administration
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Process sales transactions accurately
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Prepare invoices, receipts, and quotations.
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Coordinate with the warehouse and delivery team on customer orders.
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Maintain proper sales records and daily sales reports.
Stock Support
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Assist in receiving, checking, and arranging stock.
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Report damaged or missing items to management.
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Participate in periodic stock counts.
Qualifications & Requirements
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Diploma in Sales/Marketing or related discipline
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Proven experience in retail sales, preferably in furniture shops.
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Strong communication and negotiation skills.
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Ability to work weekends and public holidays.
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Basic computer skills (POS systems, MS Office).
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Presentable and customer-focused.
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