Sales Assistant at SAM Zambia

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Job Description

  • Company: SAM Zambia
  • Location: Zambia
  • State: Lusaka
  • Job type: Full-Time
  • Job category: Sales/Marketing Jobs in Zambia
  • Job Description

Sales Assistant

Job Purpose

To drive sales and deliver excellent customer service by assisting customers in selecting products that meet their needs, ensuring a positive shopping experience, and contributing to the overall performance of the store.

Key Responsibilities

Sales & Customer Service

  • Greet customers warmly and assist them in identifying suitable furniture and non-furniture products.

  • Provide detailed product information including materials, dimensions, pricing, warranties, and delivery options.

  • Actively promote in-store offers and upsell complementary items.

  • Meet and exceed individual and store sales targets.

  • Follow up with customers on quotations and pending orders.

Product Knowledge

  • Maintain up-to-date knowledge of all furniture products (sofas, beds, dining sets, office furniture, etc.).

  • Advise customers on furniture care and maintenance.

  • Understand competitor pricing and market trends.

Store Presentation

  • Ensure shop displays are clean, organized, and attractive.

  • Assist in arranging furniture displays to enhance visual appeal.

  • Ensure price tags and promotional materials are correctly displayed.

Order Processing & Administration

  • Process sales transactions accurately

  • Prepare invoices, receipts, and quotations.

  • Coordinate with the warehouse and delivery team on customer orders.

  • Maintain proper sales records and daily sales reports.

Stock Support

  • Assist in receiving, checking, and arranging stock.

  • Report damaged or missing items to management.

  • Participate in periodic stock counts.

Qualifications & Requirements

  • Diploma in Sales/Marketing or related discipline

  • Proven experience in retail sales, preferably in furniture shops.

  • Strong communication and negotiation skills.

  • Ability to work weekends and public holidays.

  • Basic computer skills (POS systems, MS Office).

  • Presentable and customer-focused.

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