Social Media Manager Job at Airtel Zambia

Company Name: Airtel Zambia

Location: Lusaka, Zambia

Industry: Telecommunications, Digital Services and Technology

Employment Type: Full-Time

Department: Marketing and Digital Communications

Position: Social Media Manager

Salary: ZMW 28,000 – ZMW 52,000 per month

Reporting To: Head of Marketing

Work Arrangement: Full-Time

Application Mode: Online Application

Reference Number: AZ-SMM-2026

Number of Vacancies: 1

About Airtel Zambia

Airtel Zambia is one of the country’s leading telecommunications providers, delivering mobile connectivity, internet solutions, digital financial services, enterprise communication products, and innovative technology services to millions of customers nationwide. As digital engagement continues to transform customer interactions, Airtel Zambia is strengthening its digital presence through innovative content strategies, social media campaigns, brand storytelling, and customer engagement initiatives.

The company is seeking a highly creative and analytical Social Media Manager to lead social media strategy, online brand management, audience growth, digital engagement, influencer partnerships, and performance-driven marketing campaigns across multiple platforms.

Professionals searching for jobs in Zambia often prioritize organizations that offer exposure to large-scale digital marketing operations, innovative technologies, and strong career development opportunities. Airtel Zambia provides an environment where marketing professionals can shape customer experiences while contributing to one of the country’s most recognized brands.

Position Overview

The Social Media Manager will be responsible for developing and executing comprehensive social media strategies that support brand visibility, customer engagement, digital growth, and business objectives. The role requires a blend of creativity, strategic thinking, analytical expertise, and strong communication skills.

Candidates interested in job openings in Zambia will find this opportunity ideal for advancing their careers within a fast-paced digital marketing environment that emphasizes innovation, customer-centricity, and measurable results.

Key Responsibilities

The Social Media Manager will be responsible for:

• Developing and implementing social media strategies.

• Managing corporate social media channels.

• Creating and overseeing content calendars.

• Driving audience engagement initiatives.

• Supporting digital marketing campaigns.

• Monitoring online brand reputation.

• Managing influencer collaborations.

• Coordinating social media advertising campaigns.

• Producing performance reports and insights.

• Supporting product launch campaigns.

• Enhancing customer engagement experiences.

• Managing community interactions.

• Monitoring industry and competitor trends.

• Improving customer acquisition initiatives.

• Supporting employer branding campaigns.

• Coordinating with internal stakeholders.

• Managing campaign budgets and resources.

Many professionals exploring vacancies in Zambia seek opportunities that combine strategic marketing leadership with creative content development and audience engagement.

Content Strategy and Creative Development

The successful candidate will:

• Develop engaging content strategies.

• Create platform-specific content plans.

• Coordinate visual content production.

• Manage storytelling campaigns.

• Develop customer-focused communication initiatives.

• Create promotional content.

• Support multimedia campaign development.

• Optimize content performance.

• Improve brand consistency across channels.

• Drive audience retention strategies.

Organizations involved in recruitment in Zambia increasingly seek professionals capable of producing impactful digital content that drives customer engagement and brand loyalty.

Social Media Platform Management

The Social Media Manager will oversee:

• Facebook marketing campaigns.

• Instagram content management.

• LinkedIn corporate communications.

• TikTok audience engagement.

• YouTube content initiatives.

• X (Twitter) customer engagement.

• Online community development.

• Influencer relationship management.

• Social listening initiatives.

• Brand reputation monitoring.

Candidates seeking jobs in Lusaka frequently pursue positions that provide responsibility for large-scale social media ecosystems and customer engagement programs.

Digital Marketing and Campaign Execution

Responsibilities include:

• Planning integrated digital campaigns.

• Managing paid social advertising.

• Supporting customer acquisition initiatives.

• Developing lead generation campaigns.

• Driving digital engagement strategies.

• Improving campaign conversion rates.

• Coordinating marketing promotions.

• Supporting business growth objectives.

• Managing online customer experiences.

• Enhancing digital brand visibility.

Professionals searching for job in Zambia opportunities increasingly encounter growing demand for advanced digital marketing expertise.

Audience Engagement and Community Building

The successful candidate will:

• Respond to customer inquiries.

• Manage online communities.

• Build audience relationships.

• Encourage user-generated content.

• Support customer retention efforts.

• Enhance customer satisfaction.

• Coordinate engagement campaigns.

• Improve customer experience initiatives.

• Monitor customer feedback.

• Foster positive brand perception.

Strong customer engagement skills are increasingly valued among candidates pursuing hiring in Zambia opportunities within marketing and communications.

Analytics and Performance Measurement

The Social Media Manager will:

• Track audience growth.

• Measure engagement rates.

• Analyze campaign performance.

• Monitor digital KPIs.

• Conduct competitor analysis.

• Generate management reports.

• Identify optimization opportunities.

• Improve return on investment.

• Evaluate advertising effectiveness.

• Support data-driven decision-making.

Professionals utilizing a job portal in Zambia often discover that analytical capabilities are becoming increasingly important within digital marketing careers.

Required Qualifications

Candidates must possess:

• Bachelor’s Degree in Marketing.

• Bachelor’s Degree in Communications.

• Bachelor’s Degree in Public Relations.

• Bachelor’s Degree in Digital Media.

• Bachelor’s Degree in Business Administration or related discipline.

Preferred qualifications include:

• Digital Marketing Certification.

• Social Media Marketing Certification.

• Google Analytics Certification.

• Google Ads Certification.

• Content Marketing Certification.

• Professional Communications Certification.

Applicants interested in job posting in Zambia opportunities at management level should possess both academic and professional qualifications relevant to modern digital marketing.

Experience Requirements

• Minimum 5–8 years of digital marketing experience.

• At least 3 years managing social media platforms.

• Experience with large consumer brands.

• Experience running paid social campaigns.

• Experience managing influencers.

• Experience analyzing digital performance data.

• Experience creating content strategies.

• Experience managing online communities.

• Experience handling brand reputation management.

• Experience working within telecommunications or consumer sectors preferred.

Technical Skills

The ideal candidate should possess:

• Social media strategy expertise.

• Content marketing capabilities.

• Digital advertising knowledge.

• Analytics and reporting proficiency.

• SEO understanding.

• Community management expertise.

• Influencer marketing experience.

• Campaign management skills.

• Marketing automation familiarity.

• Customer engagement capabilities.

• Copywriting skills.

• Visual content planning expertise.

Organizations seeking to hire in Zambia increasingly prioritize professionals who combine creativity with measurable business outcomes.

Professional Competencies

Candidates should demonstrate:

• Excellent communication skills.

• Strategic thinking.

• Creativity and innovation.

• Leadership abilities.

• Project management expertise.

• Customer-centric mindset.

• Problem-solving capabilities.

• Collaboration skills.

• Adaptability and flexibility.

• Strong organizational abilities.

Technology and Marketing Platforms

The Social Media Manager may utilize:

• Meta Business Suite.

• Google Analytics.

• Google Ads.

• LinkedIn Campaign Manager.

• Canva.

• Adobe Creative Suite.

• Hootsuite.

• Sprout Social.

• CRM Platforms.

• Marketing Automation Systems.

• Social Listening Tools.

Professionals searching for jobs in Ndola and other major cities increasingly encounter marketing roles requiring advanced technology skills.

Training and Professional Development

Airtel Zambia invests heavily in employee development through:

• Digital marketing certifications.

• Leadership development programs.

• Social media strategy workshops.

• Analytics and reporting training.

• Customer engagement seminars.

• Brand management courses.

• Communication skills development.

• International marketing conferences.

• Industry networking opportunities.

• Professional certification sponsorship.

Candidates exploring recruit in Zambia opportunities often prioritize organizations that actively support career growth and skills development.

Compensation and Benefits

The successful candidate will receive:

• Competitive monthly salary.

• Annual performance bonus.

• Medical insurance coverage.

• Pension contributions.

• Paid annual leave.

• Professional certification sponsorship.

• Employee wellness programs.

• Career development support.

• Mobile communication benefits.

• Recognition and reward programs.

Career Progression Opportunities

Successful employees may advance into:

• Senior Social Media Manager.

• Digital Marketing Manager.

• Brand Communications Manager.

• Head of Digital Marketing.

• Marketing Manager.

• Marketing Director.

• Customer Experience Director.

• Commercial Director.

Professionals monitoring recruitment in Zambia often prioritize employers that provide clearly defined advancement opportunities.

Why Join Airtel Zambia?

Airtel Zambia offers employees the opportunity to work within one of the nation’s most recognized telecommunications brands. The organization continues to invest in digital transformation, customer experience innovation, and technology-driven engagement strategies.

Employees gain exposure to large-scale marketing campaigns, innovative digital technologies, and diverse customer segments while working within a collaborative and growth-oriented environment.

Industry Resources

Candidates interested in labor market trends may visit Zambia job vacancy for additional employment insights and career-related information.

Professionals exploring jobs in Lusaka and vacancies in Lusaka often compare opportunities across telecommunications, banking, retail, and technology sectors.

Additional regional employment information can be reviewed through Ghana job vacancy for broader African digital marketing trends.

Individuals researching hiring in Zambia frequently observe growing demand for social media professionals capable of driving customer engagement and digital transformation.

Further labor market insights may be explored through Rwanda job vacancy for comparative marketing employment opportunities.

Candidates interested in job openings in Zambia, jobs in Zambia, and recruitment in Lusaka continue to identify social media management as one of the fastest-growing marketing disciplines.

Regional employment trends can also be reviewed through Senegal job vacancy for professionals evaluating broader African communications careers.

Application Process

Interested applicants should submit:

• Updated CV/Resume.

• Cover Letter.

• Academic Certificates.

• Professional Certifications.

• Digital Marketing Portfolio.

• Social Media Campaign Examples.

• Employment References.

• National Identification Documents.

Only shortlisted candidates will be contacted for interviews, portfolio reviews, and competency assessments.

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