Job Description

Social Media Manager Job Vacancy at Zamtel

Lead Digital Engagement and Brand Communications for Zambia’s Telecommunications Pioneer

Company Overview

Zamtel is Zambia’s national telecommunications company and one of the country’s most recognized technology and communications brands. With a strong presence in mobile services, broadband connectivity, enterprise solutions, and digital innovation, Zamtel continues to invest in customer engagement, digital transformation, and modern marketing strategies.

As part of its ongoing brand growth initiatives, Zamtel is seeking a highly creative, strategic, and performance-driven Social Media Manager to lead social media campaigns, content strategy, online reputation management, audience engagement, and digital brand development.

This position offers an exciting opportunity for professionals interested in jobs in Zambia and seeking to make a measurable impact within one of the nation’s leading technology organizations.

Position Details

Job Title: Social Media Manager

Location: Lusaka, Zambia

Employment Type: Full-Time

Industry: Telecommunications, Digital Marketing, Media & Communications

Department: Marketing & Corporate Affairs

Reports To: Head of Marketing Communications

Work Arrangement: Full-Time, Office-Based

Position Summary

The Social Media Manager will be responsible for planning, executing, and optimizing social media strategies across multiple digital platforms. The successful candidate will drive audience growth, enhance customer engagement, support brand awareness campaigns, and contribute to business objectives through innovative digital communication initiatives.

This role is ideal for professionals seeking job openings in Zambia who possess a strong understanding of social media trends, content creation, influencer engagement, digital analytics, and performance marketing.

The successful candidate will work closely with marketing, customer experience, public relations, creative, and product teams to ensure consistent and impactful brand messaging.

Key Responsibilities

Social Media Strategy and Planning

The Social Media Manager will:

• Develop and execute comprehensive social media strategies.
• Create annual and quarterly content plans.
• Align digital campaigns with business objectives.
• Build audience growth initiatives.
• Support customer acquisition campaigns.
• Enhance brand visibility across digital channels.
• Monitor social media trends and competitor activity.
• Identify emerging digital engagement opportunities.

Professionals searching for vacancies in Zambia within marketing and communications will find excellent growth opportunities within this role.

Content Development and Creative Campaigns

Responsibilities include:

• Create compelling digital content strategies.
• Manage editorial calendars.
• Coordinate graphic design and multimedia projects.
• Develop engaging social media campaigns.
• Support video marketing initiatives.
• Ensure brand consistency across platforms.
• Collaborate with creative agencies and content creators.
• Manage campaign content approvals.

Candidates interested in jobs in Lusaka involving content leadership and digital brand storytelling are encouraged to apply.

Community Management and Customer Engagement

The successful candidate will:

• Manage social media communities.
• Respond to customer inquiries and feedback.
• Monitor audience sentiment.
• Strengthen customer engagement initiatives.
• Resolve online customer concerns professionally.
• Build loyalty-focused communication programs.
• Support customer retention campaigns.
• Enhance digital customer experiences.

Applicants looking for job in Zambia opportunities involving customer interaction and digital communication will find this position highly rewarding.

Paid Social Media Advertising

Responsibilities include:

• Manage paid social campaigns.
• Optimize advertising budgets.
• Conduct audience targeting and segmentation.
• Improve campaign conversion rates.
• Monitor advertising performance.
• Support lead generation initiatives.
• Develop retargeting campaigns.
• Maximize return on advertising investment.

Professionals interested in recruitment in Zambia opportunities within performance marketing environments will appreciate the strategic scope of this position.

Analytics and Reporting

The Social Media Manager will:

• Monitor key performance indicators.
• Analyze campaign effectiveness.
• Evaluate audience growth metrics.
• Generate executive performance reports.
• Conduct competitor benchmarking.
• Identify optimization opportunities.
• Improve campaign performance through data-driven insights.
• Track customer engagement trends.

Core Duties

Additional responsibilities include:

• Influencer relationship management
• Brand reputation monitoring
• Social listening initiatives
• Crisis communication support
• Campaign performance reviews
• Marketing automation support
• Stakeholder collaboration
• Digital communications planning
• Trend analysis
• Content performance optimization

Candidates pursuing hiring in Zambia opportunities with strategic responsibility and leadership exposure are encouraged to apply.

Educational Qualifications

Required

• Bachelor’s Degree in Marketing
• Bachelor’s Degree in Communications
• Bachelor’s Degree in Public Relations
• Bachelor’s Degree in Business Administration
• Bachelor’s Degree in Digital Media

Preferred

• Master’s Degree in Marketing
• Master’s Degree in Communications
• Social Media Marketing Certification
• Google Analytics Certification
• Digital Advertising Certification

Experience Requirements

Applicants should ideally possess:

• 4–8 years of social media management experience.
• Experience managing corporate social media accounts.
• Strong content marketing background.
• Digital advertising expertise.
• Influencer marketing experience.
• Community management expertise.
• Campaign management experience.
• Analytics and reporting proficiency.

Candidates seeking jobs in Ndola and broader digital marketing leadership careers across Zambia are encouraged to apply.

Technical Competencies

The ideal candidate should possess expertise in:

• Social Media Strategy
• Content Marketing
• Digital Advertising
• Community Management
• Influencer Marketing
• Facebook Ads Manager
• LinkedIn Campaign Manager
• TikTok Marketing
• YouTube Content Strategy
• Analytics Reporting
• Audience Development
• Brand Management
• Social Listening Tools
• Marketing Automation
• SEO Fundamentals
• Online Reputation Management
• Campaign Optimization
• Digital Communications

Leadership and Professional Skills

Successful candidates should demonstrate:

• Strategic thinking
• Creativity
• Communication excellence
• Leadership capability
• Problem-solving ability
• Project management skills
• Analytical thinking
• Collaboration expertise
• Adaptability
• Stakeholder management

Professionals interested in jobs in Kitwe and senior marketing leadership roles will benefit from the diverse responsibilities associated with this position.

Compensation Package

Monthly Salary

ZMW 22,000 – ZMW 45,000

Compensation will depend upon:

• Educational qualifications
• Professional certifications
• Digital marketing expertise
• Industry experience
• Leadership capabilities

Employee Benefits

The successful candidate may receive:

• Annual performance bonuses
• Medical insurance
• Pension contributions
• Mobile communication allowance
• Transportation support
• Paid annual leave
• Employee wellness programs
• Professional certification sponsorship
• Career development opportunities
• Leadership training programs

Training and Professional Development

Zamtel actively supports employee development through:

• Advanced Social Media Marketing Programs
• Digital Advertising Certifications
• Leadership Development Courses
• Analytics and Data Interpretation Training
• Content Marketing Workshops
• Influencer Marketing Seminars
• Brand Management Programs
• Crisis Communication Training
• Customer Engagement Workshops
• Strategic Communications Certifications

Candidates interested in job posting in Zambia opportunities with structured career growth pathways will find substantial value in these development initiatives.

Career Progression Opportunities

Qualified professionals may advance into positions such as:

• Senior Social Media Manager
• Digital Marketing Manager
• Brand Communications Manager
• Corporate Communications Manager
• Head of Digital Marketing
• Customer Engagement Manager
• Marketing Strategy Manager
• Marketing Director
• Digital Transformation Manager
• Chief Marketing Officer

Why Join Zamtel?

Joining Zamtel provides an opportunity to:

• Work with one of Zambia’s most recognized brands.
• Lead high-visibility digital campaigns.
• Access modern digital marketing technologies.
• Collaborate with experienced marketing professionals.
• Participate in national brand initiatives.
• Build a rewarding long-term career.
• Receive competitive compensation and benefits.

Professionals interested in hire in Zambia opportunities with a leading telecommunications company should strongly consider this position.

Industry Career Resources

Professionals exploring additional employment opportunities may visit:

https://zambiajobssearch.com/job-vacancy-zambia/

Many candidates searching through a job portal in Zambia use specialized employment platforms to monitor communications and marketing vacancies.

For regional career insights and labor market trends, applicants may also review:

https://moroccojobsearch.com/job-vacancy-morocco/

Organizations involved in recruit in Zambia initiatives frequently evaluate workforce developments across multiple African markets.

Additional employment resources are available through:

https://tanzaniajobsearch.com/job-vacancy-tanzania/

Professionals interested in talent acquisition strategies, workforce planning, and post a job in Zambia solutions often monitor opportunities across East and Southern Africa.

Further industry information can be found at:

https://egyptjobsearch.com/job-vacancy-in-egypt/

Candidates researching international employment trends and digital marketing opportunities frequently utilize such resources for market insights.

Application Requirements

Interested candidates should submit:

• Updated Curriculum Vitae (CV)
• Academic Certificates
• Professional Certifications
• Portfolio of Digital Marketing Campaigns
• Employment References
• Government-Issued Identification

Applicants searching for jobs in Zambia, vacancies in Zambia, job openings in Zambia, recruitment in Zambia, hiring in Zambia, jobs in Lusaka, jobs in Ndola, jobs in Kitwe, and advanced social media management careers are encouraged to apply promptly.

Equal Opportunity Employer

Zamtel is committed to providing equal employment opportunities to all qualified candidates regardless of gender, age, background, or disability status. Employment decisions are based solely on qualifications, professional experience, competencies, and organizational requirements. The company values integrity, innovation, diversity, customer focus, and professional excellence.