Digital Payments Product Manager Job Vacancy in Livingstone, Zambia – Banking & Financial Services

Job Description

Position: Digital Payments Product Manager

Company: Absa Bank Zambia

Location: Livingstone, Zambia

Experience: 5+ years in digital payments product management

Education: Bachelor’s degree in Business, Finance, Computer Science or related field

Employment Type: Full-time

Industry: Banking & Financial Services

Department: Product Management

Salary: SSP 150,000 – 250,000 per month

Vacancies:1

Company Overview

Absa Bank Zambia is a leading financial institution delivering innovative banking solutions across the country. With a strong commitment to digital transformation, Absa empowers individuals, SMEs, and large corporations to achieve their financial goals. The bank’s extensive network, combined with cutting‑edge technology platforms, positions it as a pioneer in the African banking landscape. As part of its strategic vision, Absa is expanding its digital payments ecosystem to meet the growing demand for seamless, secure, and instant transactions. This expansion creates exciting career opportunities for professionals who are passionate about fintech, customer experience, and financial inclusion. Join a dynamic team that values creativity, collaboration, and continuous learning, and contribute to shaping the future of payments in Zambia.

Job Overview

The Digital Payments Product Manager will lead the end‑to‑end lifecycle of Absa’s digital payments products, including mobile wallets, online payment gateways, and QR‑code solutions. Reporting to the Head of Digital Banking, you will collaborate with cross‑functional teams—technology, risk, compliance, marketing, and operations—to design, launch, and optimize innovative payment solutions that cater to both retail and corporate customers. This role is central to Absa’s mission of delivering secure, fast, and user‑friendly payment experiences, driving adoption, and generating revenue growth. The successful candidate will be instrumental in defining product strategy, prioritizing features, and ensuring regulatory compliance while maintaining a customer‑centric focus.

For more information, visit our main careers portal: https://zambiajobssearch.com

Explore additional resources at: https://www.egyptjobsearch.com/

Key Responsibilities

• Define and execute the product roadmap for digital payments, aligning with business objectives and market trends.
• Conduct market research, competitor analysis, and customer interviews to identify unmet needs and growth opportunities.
• Collaborate with engineering teams to translate product requirements into technical specifications and user stories.
• Work closely with risk and compliance departments to ensure all payment solutions meet local and international regulatory standards.
• Lead product launch initiatives, including go‑to‑market strategies, pricing models, and promotional campaigns.
• Monitor product performance metrics, analyze data, and iterate on features to improve adoption, transaction volume, and customer satisfaction.
• Manage relationships with external partners such as fintech startups, payment processors, and mobile network operators.
• Prepare business cases, financial models, and ROI analyses for new product proposals.
• Provide regular updates to senior leadership and stakeholders on product progress and key milestones.

Required Skills

• Strong understanding of digital payments ecosystems, including mobile wallets, NFC, QR codes, and API integrations.
• Proven product management experience in fintech or banking, preferably with a focus on payments.
• Excellent analytical skills with the ability to interpret data and make data‑driven decisions.
• Knowledge of regulatory frameworks governing payments in Zambia and the broader SADC region.
• Effective communication and stakeholder management abilities.
• Agile methodology experience and familiarity with tools such as JIRA or Trello.
• Strategic thinking combined with hands‑on execution capability.

Education

A bachelor’s degree in Business Administration, Finance, Computer Science, Information Systems, or a related discipline is required. A master’s degree or relevant professional certifications (e.g., Certified Scrum Product Owner, PMP) are advantageous.

Experience

Minimum of five (5) years of product management experience in digital payments or fintech, with a track record of successfully launching and scaling payment products. Experience within the Zambian banking sector or broader African market is highly preferred.

Salary

The role offers a competitive salary ranging from SSP 150,000 to SSP 250,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and profit‑sharing schemes are also part of the compensation package.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Generous paid leave, including annual, sick, and parental leave.
• Professional development allowance for certifications, workshops, and conferences.
• Employee assistance program and wellness initiatives.

Training

• Onboarding program covering Absa’s digital banking platforms, compliance standards, and corporate culture.
• Continuous learning opportunities through internal academies and external fintech courses.
• Mentorship from senior product leaders and access to cross‑functional knowledge sharing sessions.

Working Environment

Absa Bank Zambia offers a modern, collaborative workspace located in the heart of Livingstone, with flexible working arrangements, including remote work options. The culture promotes innovation, diversity, and inclusion, encouraging employees to bring forward new ideas and challenge the status quo. State‑of‑the‑art technology tools and a supportive leadership team create an environment where talent thrives.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on our website. Shortlisted applicants will be invited to complete a digital assessment followed by virtual interviews with the hiring panel. The recruitment process aims to be transparent, efficient, and respectful of candidates’ time.

Equal Opportunity Statement

Absa Bank Zambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, sexual orientation, or any other protected characteristic. We encourage applications from all qualified individuals who share our passion for innovation and excellence in the banking sector.