Retail Operations Manager Job Vacancy in Mongu, Zambia – Retail

Job Description

Position:Retail Operations Manager

Company:Shoprite Zambia

Location:Mongu, Zambia

Experience:5+ years of experience in retail operations management

Education:Bachelor’s degree in Business Administration, Retail Management, or related field

Employment Type:Full-time

Industry:Retail

Department:Operations

Salary:SSP 120,000 – 180,000 per month

Vacancies:1

Company Overview

Shoprite Zambia is a leading retail chain operating across Southern Africa, renowned for delivering quality products at affordable prices. With a strong commitment to community development, sustainability, and customer satisfaction, Shoprite has become a trusted name in the Zambian market. The company operates a network of supermarkets, hypermarkets, and convenience stores, creating thousands of jobs and supporting local suppliers. As part of its expansion strategy, Shoprite continues to invest in modern retail formats and innovative services, making it an attractive employer for professionals seeking dynamic career growth. This role contributes directly to the company’s mission of providing exceptional shopping experiences while supporting Zambia Jobs and broader Employment in Zambia initiatives.

Job Overview

The Retail Operations Manager will oversee all operational aspects of the Mongu store, ensuring seamless daily activities, optimal inventory management, and superior customer service. Reporting to the Regional Operations Director, you will lead a team of department supervisors, coordinate with supply chain partners, and implement best practices to drive sales and profitability. This position offers a unique opportunity to shape the retail landscape in Western Province and be part of a forward‑thinking organization. For more information about Shoprite’s career portal, visit https://zambiajobssearch.com/. This role is a prime example of Career Opportunities in Zambia and Hiring in Zambia for ambitious retail professionals.

Key Responsibilities

• Manage day‑to‑day store operations, including merchandising, staffing, and customer service standards.
• Develop and execute sales strategies to achieve monthly and annual revenue targets.
• Monitor inventory levels, coordinate stock replenishment, and reduce shrinkage through effective loss prevention measures.
• Lead, coach, and evaluate store staff, fostering a high‑performance culture and ensuring compliance with health and safety regulations.
• Analyze performance metrics, prepare operational reports, and present actionable insights to senior management.
• Collaborate with marketing and visual merchandising teams to implement promotional campaigns and store layouts.
• Ensure adherence to corporate policies, local labor laws, and ethical standards.

Required Skills

• Strong leadership and people‑management abilities with a focus on team development.
• Excellent analytical and problem‑solving skills, capable of interpreting sales data and market trends.
• Proficiency in retail management software and Microsoft Office Suite.
• Effective communication and interpersonal skills for stakeholder engagement.
• Ability to work under pressure, prioritize tasks, and meet tight deadlines.
• Customer‑centric mindset with a passion for delivering exceptional service.

Education

A Bachelor’s degree in Business Administration, Retail Management, Commerce, or a related discipline is required. Relevant certifications in retail operations, supply chain, or leadership are advantageous and demonstrate a commitment to professional development.

Experience

Applicants must have a minimum of five years of progressive experience in retail operations, with at least two years in a supervisory or managerial capacity. Experience in a multi‑store environment, exposure to inventory control systems, and a proven track record of achieving sales targets are essential.

Salary

The compensation package ranges from SSP 120,000 to SSP 180,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the remuneration structure, aligning personal achievements with the company’s growth objectives.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Employee discount scheme across all Shoprite stores.
• Paid annual leave and statutory holidays.
• Transportation allowance for commuting to the Mongu store.

Training

• On‑boarding program covering company culture, policies, and operational standards.
• Leadership development workshops and mentorship opportunities.
• Continuous learning modules on retail technology, merchandising, and customer experience.

Working Environment

The Mongu store offers a vibrant, inclusive workplace where teamwork and innovation are celebrated. Employees benefit from modern facilities, a safe and clean environment, and a culture that values diversity and respect. The role involves interaction with a broad customer base, providing a rewarding experience for those passionate about retail excellence.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their suitability for the role through the online portal on the Shoprite careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews. Ensure your application highlights relevant achievements, leadership experiences, and alignment with the company’s values.

Equal Opportunity Statement

Shoprite Zambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination, supporting the broader goal of inclusive Hiring in Zambia.