Insurance Claims Analyst Job Vacancy in Lusaka, Zambia – Insurance

Job Description

Position: Insurance Claims Analyst

Company: Old Mutual Zambia

Location: Lusaka, Zambia

Experience: 2-4 years in insurance claims handling or related financial analysis

Education: Bachelor’s degree in Finance, Business Administration, or related field

Employment Type: Full-time

Industry: Insurance

Department: Claims Management

Salary: SSP 120,000 – 180,000 per month

Vacancies:1

Company Overview

Old Mutual Zambia is a leading provider of insurance and financial services in the country, part of the globally recognized Old Mutual Group. With a strong commitment to customer centricity, innovation, and community development, the company has built a reputation for delivering reliable insurance solutions across life, health, and general insurance lines. As a key player in the Zambian market, Old Mutual Zambia contributes to the nation’s economic growth and offers a supportive environment for professional development. The organization values integrity, teamwork, and continuous learning, making it an attractive employer for ambitious talent seeking long‑term career growth. This role supports the company’s mission to provide exceptional claims service, reinforcing its position as a trusted insurer in Zambia.

Job Overview

The Insurance Claims Analyst will be responsible for evaluating, processing, and managing insurance claims submitted by policyholders across various lines of business. Working closely with the Claims Management team, the analyst will ensure claims are handled efficiently, accurately, and in compliance with regulatory standards. This position plays a pivotal role in maintaining customer satisfaction, mitigating fraud risk, and supporting the financial health of Old Mutual Zambia. The role offers exposure to a dynamic insurance environment, interaction with cross‑functional teams, and the opportunity to contribute to process improvements that enhance the overall claims experience. For more information about career opportunities in Zambia, visit the Zambia Jobs Portal.

Key Responsibilities

• Review and assess insurance claim submissions for completeness, accuracy, and policy coverage.
• Conduct detailed investigations, including gathering documentation, interviewing claimants, and liaising with third‑party service providers.
• Analyze claim data to determine liability, calculate settlement amounts, and recommend approvals or denials.
• Maintain accurate records in the claims management system and ensure timely updates throughout the claim lifecycle.
• Collaborate with underwriting, legal, and finance departments to resolve complex claim issues.
• Identify potential fraudulent activities and escalate suspicious claims to the Fraud Prevention Unit.
• Prepare clear and concise claim reports for senior management and regulatory bodies.
• Participate in continuous improvement initiatives to streamline claims processing and enhance customer experience.

Required Skills

• Strong analytical and quantitative abilities with attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in claims management software and Microsoft Office Suite.
• Ability to interpret insurance policy terms and regulatory guidelines.
• Effective time‑management and ability to prioritize multiple claims simultaneously.
• Problem‑solving mindset with a focus on customer service excellence.
• Team player who can collaborate across departments and build constructive relationships.

Education

A Bachelor’s degree in Finance, Business Administration, Economics, or a related discipline is required. Professional certifications such as Chartered Insurance Institute (CII) qualifications are advantageous but not mandatory.

Experience

Applicants should have 2‑4 years of experience in insurance claims handling, underwriting support, or financial analysis within the insurance sector. Experience with general insurance lines (property, motor, liability) is preferred.

Salary

The compensation package ranges from SSP 120,000 to SSP 180,000 per month, commensurate with experience and qualifications. The package includes performance‑based incentives and statutory benefits.

Benefits

• Comprehensive health insurance for employee and dependents.
• Retirement savings plan with employer contributions.
• Paid annual leave and statutory holidays.
• Professional development allowance.
• Employee assistance program.

Training

• On‑boarding program covering Old Mutual policies, claims procedures, and systems.
• Continuous learning opportunities through internal workshops and external certifications.
• Mentorship from senior claims professionals.

Working Environment

Old Mutual Zambia offers a modern office environment in Lusaka’s central business district, equipped with collaborative workspaces, reliable IT infrastructure, and a culture that promotes work‑life balance. The organization encourages open communication, innovation, and a supportive atmosphere where employees can thrive.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the company’s website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview.

Equal Opportunity Statement

Old Mutual Zambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.