Insurance Claims Analyst Job Vacancy in Monze, Zambia – Insurance
Job Description
Position:Insurance Claims Analyst
Company:Old Mutual Zambia
Location:Monze, Zambia
Experience:Mid Level (3-5 years)
Education:Bachelor’s Degree in Finance, Business Administration, or related field
Employment Type:Full-time
Industry:Insurance
Department:Claims Management
Vacancies:1
Company Overview
Old Mutual Zambia is a leading provider of insurance and financial services across Southern Africa. With a legacy spanning more than a century, the company delivers innovative risk solutions, life and general insurance products, and wealth management services to individuals, families, and businesses. Operating from a network of branches and digital platforms, Old Mutual Zambia is committed to fostering financial inclusion, supporting community development, and maintaining the highest standards of corporate governance. As part of a global brand, the organization offers a dynamic work environment where employees can grow their careers while contributing to the economic resilience of Zambia. The company’s presence in Monze reflects its strategic focus on expanding access to quality insurance services in the Southern Province, creating opportunities for local talent to engage in meaningful work that drives both personal and national prosperity.
Job Overview
The Insurance Claims Analyst will play a pivotal role in evaluating, processing, and managing insurance claims across a diverse portfolio of products, including motor, property, health, and life insurance. Reporting to the Claims Manager, the analyst will ensure timely and accurate assessment of claim submissions, adherence to policy terms, and compliance with regulatory standards. This position supports Old Mutual Zambia’s mission to deliver exceptional customer experiences and uphold the integrity of the claims process. The role involves close collaboration with underwriters, adjusters, legal teams, and external service providers to resolve claims efficiently while minimizing fraud risk. As part of the Claims Management department, the analyst will contribute to continuous improvement initiatives, data analytics, and the development of best practices that enhance operational excellence. The successful candidate will be instrumental in strengthening the company’s reputation for reliability and trustworthiness in the Zambian insurance market.
Key Responsibilities
- Review and assess incoming insurance claims for completeness, accuracy, and compliance with policy terms.
- Conduct investigations, gather supporting documentation, and liaise with claimants, medical providers, and third‑party adjusters.
- Utilize claim management software to enter data, track progress, and generate reports for senior management.
- Identify potential fraud indicators and collaborate with the fraud detection team to initiate investigations.
- Coordinate with underwriting and legal departments to resolve complex or disputed claims.
- Maintain detailed records of claim decisions, communications, and settlements in accordance with regulatory requirements.
- Provide clear and empathetic communication to policyholders regarding claim status, required actions, and settlement outcomes.
- Analyze claim trends and contribute to the development of risk mitigation strategies.
- Support the implementation of process improvements and automation initiatives within the claims workflow.
Required Skills
- Strong analytical and problem‑solving abilities with attention to detail.
- Excellent written and verbal communication skills, capable of explaining complex information clearly.
- Proficiency in claims management systems and Microsoft Office Suite, especially Excel.
- Ability to work independently and as part of a multidisciplinary team.
- Knowledge of Zambian insurance regulations and industry best practices.
- Customer‑focused mindset with a commitment to delivering high‑quality service.
- Negotiation and conflict‑resolution skills.
Education
A Bachelor’s degree in Finance, Business Administration, Insurance, Law, or a related discipline is required. Professional certifications such as Chartered Insurance Institute (CII) qualifications or equivalent are advantageous but not mandatory.
Experience
The ideal candidate will have 3‑5 years of experience in insurance claims handling, preferably within a general insurance environment. Experience with motor or property claims, as well as exposure to health or life insurance claims, will be considered a strong asset.
Benefits
- Competitive salary package with performance‑based incentives.
- Comprehensive health and life insurance coverage for employees and dependents.
- Retirement savings plan with employer contributions.
- Professional development budget and support for certifications.
- Paid annual leave, sick leave, and public holidays.
- Employee assistance program and wellness initiatives.
Training
- On‑boarding program covering Old Mutual’s policies, systems, and compliance standards.
- Continuous learning modules on claims analytics, fraud detection, and regulatory updates.
- Mentorship opportunities with senior claims professionals.
- Access to industry conferences and webinars.
Working Environment
Based in Monze, the role offers a modern office setting equipped with the latest technology to facilitate efficient claims processing. Employees benefit from a collaborative culture that values integrity, innovation, and community impact. Flexible working arrangements, including occasional remote work, are available to support work‑life balance. The organization promotes a safe and inclusive workplace where diversity is celebrated and every voice is heard.
Application Process
Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on Old Mutual’s careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an initial interview. Successful applicants will undergo a competency‑based interview and a technical assessment related to claims evaluation.
https://kenyajobsearch.com/job-vacancy-in-kenya/
Equal Opportunity Statement
Old Mutual Zambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
