Field Service Engineer Job Vacancy in Kapiri Mposhi, Zambia – Construction / Heavy Equipment

Job Description

Position: Field Service Engineer

Company: Caterpillar Zambia

Location: Kapiri Mposhi, Zambia

Experience: 3-5 years

Education: Bachelor’s degree in Mechanical Engineering or related field

Employment Type: Full-time

Industry: Construction / Heavy Equipment

Department: Service & Maintenance

Salary: SSP 25,000 – 35,000 per month

Vacancies:1

Company Overview

Caterpillar Zambia is the Zambian subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, and industrial gas turbines. With a strong commitment to innovation, safety, and sustainability, Caterpillar Zambia supports the nation’s infrastructure development and mining sectors by providing reliable equipment, parts, and comprehensive after‑sales services. As part of a global network, the company offers career pathways that connect local talent to international expertise, making it a premier employer for professionals seeking growth in the heavy equipment industry. The organization actively contributes to Zambia Jobs and promotes career opportunities in Zambia through community outreach, training programs, and partnerships with local technical institutions.

Job Overview

The Field Service Engineer will be responsible for delivering on‑site technical support, preventive maintenance, and emergency repairs for Caterpillar’s fleet of construction equipment operating across Central Province. This role involves traveling to client sites, diagnosing equipment issues, and ensuring that machinery meets performance and safety standards. The engineer will act as a trusted advisor to customers, helping them maximize equipment uptime and productivity. The position offers exposure to a wide range of machinery, including excavators, bulldozers, wheel loaders, and motor graders. For more information about the company’s vision and values, visit https://zambiajobssearch.com/. This role is essential to maintaining Caterpillar’s reputation for excellence in service and aligns with the broader goal of supporting Employment in Zambia.

Key Responsibilities

• Perform scheduled preventive maintenance on a variety of Caterpillar construction equipment.
• Diagnose and repair mechanical, hydraulic, and electrical faults on‑site, ensuring minimal downtime.
• Provide technical training and guidance to client operators and maintenance staff.
• Maintain accurate service records and complete service reports in the company’s ERP system.
• Collaborate with parts logistics to ensure timely availability of spare components.
• Adhere to all safety protocols and promote a safety‑first culture at client locations.
• Identify opportunities for equipment upgrades or performance enhancements and communicate recommendations to sales teams.

Required Skills

• Strong knowledge of diesel engines, hydraulic systems, and electronic control units.
• Proficiency in using diagnostic tools and equipment manuals.
• Excellent problem‑solving abilities and attention to detail.
• Effective communication skills for interacting with clients and internal teams.
• Ability to work independently and manage travel schedules across multiple sites.
• Commitment to safety standards and regulatory compliance.

Education

A Bachelor’s degree in Mechanical Engineering, Mechatronics, or a related discipline is required. Relevant certifications such as Caterpillar Service Technician Certification or equivalent are highly desirable.

Experience

Candidates should have 3‑5 years of hands‑on experience in field service, equipment maintenance, or a similar technical role within the construction or mining sectors. Experience with Caterpillar equipment is a distinct advantage.

Salary

The compensation package ranges from SSP 25,000 to SSP 35,000 per month, commensurate with experience and qualifications. The package includes performance‑based incentives and allowances for travel and accommodation.

Benefits

• Comprehensive health insurance for employee and dependents.
• Pension scheme contributions in line with Zambian regulations.
• Annual leave and sick leave accruals.
• Company‑provided mobile phone and laptop for work purposes.
• Employee assistance program and wellness initiatives.

Training

• Initial onboarding program covering Caterpillar’s service standards and safety procedures.
• Continuous technical training on new equipment models and diagnostic technologies.
• Leadership development courses for career progression.

Working Environment

The role involves frequent travel to construction sites, ranging from large mining operations to small contractor projects. Engineers work both indoors in the service center and outdoors in varied weather conditions. Caterpillar Zambia provides a supportive environment with access to state‑of‑the‑art tools, a collaborative team, and a culture that values innovation and professional growth.

Application Process

Interested candidates should submit their updated CV through the online portal on the Caterpillar Zambia careers page. Applications will be reviewed by the Talent Acquisition team, and shortlisted candidates will be contacted for a technical interview followed by a practical assessment.

Equal Opportunity Statement

Caterpillar Zambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, regardless of gender, race, religion, or background. Our hiring practices support the principle of hiring in Zambia based on merit and potential.