Area Manager Jobs in Zambia – Retail Furniture Operations

Job Description

Company: Pepkor Lifestyle
Location: Zambia
Job Type: Full-Time
Job Category: Administrative / Secretarial Jobs in Zambia
Application Deadline: 10th December 2026

Pepkor Lifestyle is seeking a highly experienced and performance-driven Area Manager to oversee multiple retail furniture branches across Zambia. This role is ideal for a retail professional with strong leadership capabilities, sales management expertise, and experience managing multi-store retail operations. The successful candidate will play a key role in improving branch profitability, maintaining operational standards, and driving superior customer experiences.

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Job Description (JD)

The Area Manager will be responsible for managing multiple retail furniture stores within an assigned territory. The role focuses on maximizing branch performance, improving customer satisfaction, ensuring compliance with company standards, and developing strong leadership teams across branches.

The successful candidate will oversee branch operations, mentor branch managers, implement sales strategies, and ensure stores consistently achieve financial and operational goals.

Key Duties and Responsibilities

• Develop and execute effective sales strategies to increase revenue and achieve branch sales targets
• Oversee the performance of multiple retail furniture stores within the assigned operational area
• Conduct regular branch visits to monitor performance, compliance, merchandising standards, and operational efficiency
• Ensure superior customer service and create a shopping environment that promotes sales growth
• Analyze branch financial reports, sales performance, and operational metrics to identify areas requiring improvement
• Recruit, train, mentor, and supervise Branch Managers and sales personnel to build high-performing teams
• Conduct staff performance evaluations and provide coaching for continuous improvement
• Ensure proper stock management and inventory control across all branches
• Collaborate with merchandising, marketing, and operations teams to align branch-level initiatives
• Enforce company compliance policies related to safety, operations, and security procedures
• Drive teamwork, accountability, and operational excellence within the assigned region

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Education Requirements

To qualify for this position, applicants should possess:

• Grade 12 Certificate (Mandatory)
• Additional qualifications in Business Administration, Retail Management, Sales, Marketing, or Operations Management will be considered an added advantage

Experience Requirements

Applicants must demonstrate:

• A minimum of 5 years’ experience in retail management
• At least 2 years of furniture retail experience in a supervisory or management role
• Proven success in achieving branch targets and driving retail profitability
• Experience managing teams across multiple retail locations preferred
• Strong background in customer service and operational management

Required Skills and Competencies

Pepkor Lifestyle seeks candidates with strong professional and leadership capabilities, including:

• Excellent leadership and team management skills
• Strong communication and interpersonal abilities
• Exceptional organizational and time-management skills
• Ability to analyze business data and make informed operational decisions
• High levels of confidence, resilience, and problem-solving ability
• Customer-focused mindset with strong people management skills
• Knowledge of retail trends and furniture industry best practices
• Proficiency in Microsoft Office and other operational software tools
• Ability and willingness to travel frequently to branch locations

Training and Professional Development

The selected candidate may receive internal training and support in:

• Retail operations management
• Leadership and performance coaching
• Customer relationship management
• Inventory and merchandising optimization
• Branch profitability and KPI monitoring
• Compliance and operational standards implementation

Salary and Benefits

Salary: Not disclosed by the employer. Compensation is expected to be competitive and aligned with experience, qualifications, and company policy. Additional employment benefits may be discussed during the recruitment process.

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Eligibility Requirements

Applicants must have:

• A valid driver’s license
• Availability to travel extensively within designated branch locations
• Ability to work under pressure and meet performance expectations

Method of Application

Interested and qualified candidates should submit their applications before the closing date: 10th December 2026. Early applications are encouraged as recruitment may be conducted on a rolling basis.