Job Description

CRM and Automation Manager at Ericsson Zambia

Ericsson is seeking a highly skilled and innovative CRM and Automation Manager to lead customer relationship management initiatives, business process automation projects, and digital transformation programs across its operations in Zambia. This role offers an exciting opportunity for professionals passionate about technology, customer engagement, analytics, and operational excellence.

Candidates searching for CRM Jobs in Zambia, ICT Jobs in Lusaka, Technology Jobs in Zambia, and Digital Transformation Careers in Africa will find this position highly attractive. Professionals exploring regional opportunities can also discover similar openings through CRM and Automation Manager Jobs in Zambia where technology and telecommunications sectors continue to expand.

Job Overview

Position: CRM and Automation Manager
Company: Ericsson Zambia
Location: Lusaka, Zambia
Employment Type: Full-Time
Industry: Telecommunications, Information Technology, Digital Solutions

Job Summary

The CRM and Automation Manager will be responsible for designing, implementing, and optimizing customer relationship management systems while driving automation initiatives that improve operational efficiency, customer satisfaction, and business performance. The role requires collaboration with sales, marketing, customer service, analytics, and technology teams to create seamless customer experiences and data-driven business solutions.

This opportunity is suitable for professionals interested in Manager Jobs in Zambia, Telecommunications Jobs in Lusaka, CRM Manager Jobs in Africa, and Digital Strategy Jobs in Zambia.

Key Responsibilities

• Develop and execute CRM strategies aligned with business goals.
• Lead customer engagement and customer lifecycle management initiatives.
• Manage CRM platforms and customer databases.
• Implement automation workflows to improve operational efficiency.
• Coordinate CRM integrations with enterprise applications.
• Support sales and marketing teams through lead management automation.
• Analyze customer data and generate actionable business insights.
• Monitor CRM KPIs and customer satisfaction metrics.
• Drive digital transformation projects and process optimization programs.
• Ensure data governance, compliance, and security standards are maintained.
• Collaborate with technology vendors and implementation partners.
• Prepare performance reports, forecasts, and executive dashboards.

Education Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Business Administration, Marketing, Data Analytics, Information Systems, or a related field.
• Master’s Degree in Business Administration, Digital Transformation, or Technology Management is an advantage.
• CRM platform certifications such as Salesforce, Microsoft Dynamics, HubSpot, or SAP CRM are highly desirable.

Experience Requirements

• Minimum 5–10 years of experience in CRM management, automation, customer experience, or enterprise systems.
• Proven track record managing digital transformation projects.
• Experience with CRM platforms, workflow automation, and business analytics.
• Strong knowledge of customer engagement strategies and business process improvement.
• Telecommunications industry experience is advantageous.

Professionals looking for ICT Jobs in Zambia, Technology Manager Jobs in Lusaka, Customer Experience Jobs in Zambia, and Automation Specialist Jobs in Africa are encouraged to apply.

Technical Skills

• CRM administration and optimization
• Workflow automation design
• Data analytics and reporting
• Business intelligence tools
• Customer lifecycle management
• Marketing automation platforms
• Enterprise software integration
• Project management methodologies
• Cloud-based CRM systems
• Database management

Core Competencies

• Strategic leadership
• Analytical thinking
• Problem-solving skills
• Stakeholder management
• Communication and presentation abilities
• Change management expertise
• Team leadership and mentoring
• Innovation mindset
• Customer-focused approach
• Decision-making capabilities

Training and Professional Development

Ericsson invests in continuous employee development through:

• CRM certification programs
• Digital transformation workshops
• Leadership development initiatives
• Customer experience management training
• Automation and AI technology courses
• Project management certifications
• Data analytics and business intelligence programs

Professionals interested in expanding their careers internationally may also explore opportunities through CRM and Automation Manager Jobs in Morocco where organizations continue investing in customer experience technologies and digital innovation. Similar career opportunities are also available through CRM and Automation Manager Jobs in Tunisia for experienced CRM, analytics, and automation professionals.

Salary and Benefits

• Competitive salary package based on qualifications and experience.
• Performance-based incentives.
• Health and wellness benefits.
• Professional certification sponsorship.
• Career growth opportunities.
• International project exposure.
• Training and development support.
• Employee assistance programs.

Why Join Ericsson Zambia?

Ericsson is a global technology leader known for innovation, connectivity solutions, and digital transformation. Employees gain exposure to cutting-edge technologies, enterprise-scale projects, and industry-leading customer engagement platforms while contributing to the future of telecommunications in Africa.

Career Keywords and Industry Relevance

This role is highly relevant for professionals searching for CRM Jobs in Zambia, Jobs in Lusaka, ICT Jobs in Zambia, Telecommunications Jobs in Zambia, Automation Manager Jobs, Technology Jobs in Lusaka, Customer Experience Manager Jobs, Digital Transformation Jobs in Zambia, Customer Engagement Jobs, Enterprise Application Jobs, and Digital Customer Experience Jobs.

This position offers an outstanding opportunity for technology professionals seeking leadership responsibilities, regional exposure, and the chance to drive customer-centric innovation within one of the world’s leading telecommunications organizations.