Customer Experience Designer Job Vacancy in Kabwe, Zambia – Hospitality & Tourism

Job Description

Position: Customer Experience Designer

Company: Radisson Hotel Group

Location: Kabwe, Zambia

Experience: 3-5 years

Education: Bachelor’s Degree in Hospitality Management or Marketing

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Guest Relations

Salary: 15,000 SSP – 25,000 SSP

Vacancies: 1

Company Overview

Radisson Hotel Group is a global leader in the hospitality sector, operating a diverse portfolio of hotels ranging from luxury resorts to mid-scale business hotels. Our mission is to provide exceptional service that makes every guest feel special. As we expand our footprint across Africa, we are looking for talented individuals to join our growing team. We pride ourselves on a culture of excellence, innovation, and deep respect for local traditions while maintaining international standards. This is a premier opportunity for those seeking career opportunities in Zambia within a world-class organization.

Job Overview

The Customer Experience Designer will be responsible for mapping and optimizing the entire guest journey at our Kabwe facility. This role is not just about service; it is about designing emotional connections between the brand and the traveler. You will analyze guest feedback, observe service patterns, and implement creative solutions to ensure every touchpoint—from booking to checkout—is seamless and memorable. If you are looking for employment in Zambia that challenges your creativity and strategic thinking, this role is for you. Visit https://zambiajobssearch.com to explore more professional roles.

Key Responsibilities

• Design and implement guest journey maps to identify pain points in the service cycle.
• Collaborate with front-desk and housekeeping teams to standardize high-quality service delivery.
• Analyze guest satisfaction data and implement corrective action plans.
• Develop personalized guest amenities and surprise-and-delight initiatives.
• Monitor local market trends to ensure our hospitality offerings remain competitive.

Required Skills

• Advanced understanding of consumer psychology and service design principles.
• Exceptional verbal and written communication skills in English.
• Proficiency in Property Management Systems (PMS) and CRM software.
• Strong analytical skills to interpret guest feedback trends.
• Creative problem-solving abilities in high-pressure environments.

Education

A minimum of a Bachelor’s degree in Hospitality Management, Marketing, Tourism, or a related field is required. Professional certifications in Service Design or Customer Relationship Management (CRM) will be highly advantageous.

Experience

Candidates must possess between 3 to 5 years of experience in a high-end hospitality environment or a customer-centric service role. Proven experience in service design or guest experience management is preferred. We are looking for individuals who understand the nuances of luxury service standards.

Salary

The monthly salary for this position ranges from 15,000 SSP to 25,000 SSP, depending on the candidate’s experience and expertise. This is a competitive package designed to attract top-tier talent in the region.

Benefits

• Comprehensive health and wellness insurance.
• Performance-based annual bonuses.
• Discounts on hotel stays and dining across the Radisson network.
• Paid annual leave and sick leave.

Training

• Continuous professional development in hospitality management.
• Specialized workshops on service design and guest psychology.
• Leadership training programs for high-potential employees.

Working Environment

The working environment is dynamic, fast-paced, and highly interactive. You will work closely with various departments to ensure a unified guest experience. While the role is primarily based in Kabwe, you will be part of a global network of professionals. For more information on regional job markets, check https://nigeriajobsearch.com/.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their experience in service design. This job vacancy in Zambia is highly competitive. Please ensure all documents are submitted through our official recruitment portal. For more career opportunities in Zambia, keep an eye on our updates. You can also find similar listings at https://sudanjobsearch.com/.

Equal Opportunity Statement

Radisson Hotel Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based on merit, qualifications, and abilities.