Job Description

Enterprise Salesforce Operations and CRM Officer

Company: Zambia National Commercial Bank Plc
Location: Lusaka, Zambia
Position: Salesforce Officer
Employment Type: Full-Time
Industry: Banking, Financial Services & Digital Transformation
Department: Digital Banking and Customer Relationship Management
Experience Required: 3–6 Years
Education Required: Bachelor’s Degree in Information Technology, Computer Science, Business Information Systems, Data Analytics, Business Administration, or related field
Salary: ZMW 12,000 – ZMW 28,000 per month
Vacancies: 2
Reporting To: CRM and Digital Systems Manager

About the Company

Zanaco Plc is one of Zambia’s leading financial institutions, providing retail banking, corporate banking, digital financial services, lending solutions, and innovative customer engagement platforms. As the banking sector continues to embrace digital transformation, customer relationship management systems have become central to operational excellence and customer satisfaction.

To strengthen its digital capabilities and enhance customer engagement strategies, Zanaco Plc is seeking a highly skilled Salesforce Officer to support CRM administration, data management, user support, reporting, process optimization, and system enhancement initiatives.

This opportunity is ideal for professionals seeking jobs in Zambia within a technology-driven and forward-thinking financial institution.

Position Overview

The Salesforce Officer will be responsible for administering and supporting the Salesforce platform while ensuring optimal performance, data integrity, user adoption, workflow efficiency, and business process alignment.

The successful candidate will collaborate with business units, digital transformation teams, operations departments, customer service teams, and management to maximize the value of Salesforce solutions across the organization.

Candidates interested in vacancies in Zambia offering career growth within digital transformation and enterprise technology are encouraged to apply.

Position Purpose

The primary purpose of this role is to ensure the efficient operation, administration, optimization, and continuous improvement of Salesforce applications that support customer engagement, sales processes, operational workflows, and business intelligence initiatives.

The successful candidate will contribute to:

• CRM system administration.
• User support and training.
• Data quality management.
• Process automation projects.
• Customer engagement optimization.
• Business reporting initiatives.
• Workflow enhancement activities.
• Digital transformation programs.
• System performance monitoring.
• Stakeholder support services.

Professionals exploring job openings in Zambia within enterprise technology and customer relationship management will find this opportunity highly rewarding.

Key Responsibilities

Salesforce Administration

The Salesforce Officer will:

• Manage daily Salesforce platform activities.
• Configure user permissions and profiles.
• Support system customization initiatives.
• Maintain Salesforce security settings.
• Monitor platform performance.
• Resolve user-reported issues.
• Ensure platform reliability and availability.

Candidates searching for jobs in Lusaka with strong technology and business exposure are encouraged to apply.

CRM Data Management

Responsibilities include:

• Maintaining customer databases.
• Monitoring data quality standards.
• Conducting data validation activities.
• Managing duplicate record prevention.
• Supporting data migration projects.
• Ensuring compliance with governance policies.

User Support and Training

The successful candidate will:

• Provide Salesforce user support.
• Conduct system training sessions.
• Develop training materials.
• Assist departments with CRM adoption.
• Support onboarding programs.
• Promote best practices across teams.

Individuals seeking a job in Zambia within digital banking and CRM operations will gain valuable enterprise-level experience through this role.

Reporting and Analytics

Responsibilities include:

• Developing operational dashboards.
• Creating management reports.
• Monitoring sales performance metrics.
• Supporting business intelligence initiatives.
• Analyzing CRM data trends.
• Delivering actionable insights.

Workflow Automation

The Salesforce Officer will:

• Configure workflows and approvals.
• Improve process efficiency.
• Support automation initiatives.
• Enhance productivity through technology.
• Reduce manual operational tasks.
• Implement business process improvements.

Candidates researching recruitment in Zambia for CRM and technology-focused positions should possess strong analytical and systems management skills.

Stakeholder Collaboration

The successful candidate will:

• Collaborate with IT teams.
• Support customer service departments.
• Coordinate with sales teams.
• Assist operational units.
• Engage with management stakeholders.
• Support digital transformation projects.

Professionals interested in jobs in Ndola and broader enterprise technology opportunities across Zambia are encouraged to apply.

Daily Duties

A typical workday may involve:

• Managing Salesforce users.
• Monitoring CRM performance.
• Supporting customer service teams.
• Reviewing system reports.
• Conducting data audits.
• Resolving technical support requests.
• Configuring workflows.
• Preparing management dashboards.
• Supporting business projects.
• Delivering user training sessions.

Education Requirements

Applicants should possess:

• Bachelor’s Degree in Information Technology.
• Bachelor’s Degree in Computer Science.
• Bachelor’s Degree in Business Information Systems.
• Bachelor’s Degree in Data Analytics.
• Bachelor’s Degree in Business Administration.
• Related technical qualification.

Salesforce Administrator Certification, Salesforce Associate Certification, or similar CRM certifications will be highly advantageous.

Candidates pursuing job openings in Lusaka within digital transformation environments are encouraged to apply.

Experience Requirements

Applicants should demonstrate:

• Minimum 3 years of Salesforce administration experience.
• Experience supporting CRM platforms.
• Experience with workflow automation.
• Knowledge of reporting and analytics tools.
• Experience managing enterprise systems.
• Experience providing end-user support.

Experience within banking, telecommunications, insurance, technology, or financial services sectors will be advantageous.

Technical Skills

The ideal candidate should possess expertise in:

• Salesforce Administration
• CRM Management
• Business Process Automation
• Data Analysis
• Dashboard Development
• User Management
• Workflow Configuration
• Customer Relationship Management
• Data Quality Management
• Reporting and Analytics
• Business Intelligence
• System Support
• Process Improvement
• Digital Transformation
• Stakeholder Management

These competencies are highly valued by employers conducting hiring in Zambia for CRM and digital operations professionals.

Professional Competencies

The successful candidate should demonstrate:

• Strong analytical thinking.
• Excellent communication skills.
• Attention to detail.
• Problem-solving capability.
• Customer-focused mindset.
• Organizational skills.
• Adaptability and flexibility.
• Professional integrity.
• Team collaboration.
• Results-oriented approach.

Training and Professional Development

Zanaco Plc invests significantly in employee growth through:

• Salesforce certification programs.
• CRM administration workshops.
• Leadership development initiatives.
• Digital transformation training.
• Banking technology seminars.
• Business analytics programs.
• Customer experience workshops.
• Professional development sponsorship.

Professionals searching through a job portal in Zambia for organizations committed to employee development should strongly consider this opportunity.

For additional employment opportunities and career resources, candidates may visit:

https://zambiajobssearch.com/job-vacancy-zambia/

Performance Expectations

Within the first year, the successful candidate will be expected to:

• Improve CRM user adoption.
• Maintain high data quality standards.
• Deliver accurate reporting solutions.
• Enhance workflow efficiency.
• Support successful digital initiatives.
• Improve customer engagement processes.
• Strengthen Salesforce utilization across departments.
• Contribute to operational excellence objectives.

Candidates interested in job posting in Zambia opportunities with measurable performance targets and career growth potential will find this role highly attractive.

Working Environment

The role operates within a modern corporate environment involving:

• Digital transformation projects.
• CRM administration responsibilities.
• Cross-functional collaboration.
• Customer engagement initiatives.
• Business analytics activities.
• Technology implementation projects.
• Operational improvement programs.

Professionals seeking hire in Zambia opportunities within one of the country’s leading financial institutions are encouraged to apply.

Additional regional employment resources can be explored through:

https://ghanajobsearch.com/job-vacancy-ghana/

Compensation and Benefits

The selected candidate will receive:

• Competitive monthly salary.
• Medical insurance coverage.
• Pension contributions.
• Performance-based incentives.
• Paid annual leave.
• Salesforce certification sponsorship.
• Employee wellness programs.
• Career advancement opportunities.
• Professional development support.
• Access to advanced technology platforms.

Candidates evaluating vacancies in Zambia often prioritize employers that provide technology exposure, certification opportunities, and long-term career progression.

Why Join Zanaco Plc?

This position provides an opportunity to:

• Work with one of Zambia’s leading financial institutions.
• Gain advanced Salesforce administration experience.
• Participate in large-scale digital transformation initiatives.
• Develop enterprise technology expertise.
• Collaborate with experienced professionals.
• Access professional certification programs.
• Build a rewarding long-term technology career.

Professionals seeking jobs in Zambia, jobs in Lusaka, vacancies in Zambia, job openings in Zambia, recruit in Zambia, recruitment in Zambia, and hiring in Zambia will find exceptional career prospects through this opportunity.

Additional regional opportunities can be explored through:

https://egyptjobsearch.com/job-vacancy-in-egypt/

Technology professionals interested in broader African employment opportunities may also visit:

https://tanzaniajobsearch.com/job-vacancy-tanzania/

Application Process

Interested applicants should submit:

• Updated Curriculum Vitae (CV).
• Cover Letter.
• Academic Certificates.
• Salesforce Certifications (if available).
• Professional References.
• National Identification Documentation.

Only shortlisted candidates will be contacted for interviews.

This position is ideal for professionals seeking jobs in Zambia, jobs in Lusaka, jobs in Ndola, vacancies in Zambia, job openings in Zambia, job portal in Zambia, job posting in Zambia, hire in Zambia, recruit in Zambia, recruitment in Zambia, hiring in Zambia, Salesforce jobs in Zambia, CRM jobs in Zambia, digital transformation jobs in Zambia, and long-term opportunities within enterprise technology and customer relationship management.