Hospitality Operations Director Job Vacancy in Lusaka, Zambia – Hospitality & Tourism

Job Description

Position: Hospitality Operations Director

Company: Radisson Hotel Group

Location: Lusaka, Zambia

Experience: 10+ years

Education: Master’s Degree in Hospitality Management or Business Administration

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Operations

Vacancies: 1

Company Overview

Radisson Hotel Group is a global leader in the hospitality sector, managing a diverse portfolio of hotels ranging from luxury resorts to upscale business hotels. Our commitment to excellence ensures that every guest experiences world-class service and comfort. As we expand our footprint across Africa, we are looking for visionary leaders to drive our mission forward. We pride ourselves on creating memorable experiences through innovation, sustainability, and a deep passion for service. For those seeking career opportunities in Zambia, our group offers a dynamic environment where professional growth is prioritized alongside operational excellence.

Our presence in the region is growing rapidly, and we are dedicated to setting new standards in the hospitality industry. We believe in empowering our staff to deliver exceptional service, ensuring that every interaction reflects our core values of care and professionalism. By joining our team, you become part of a global network of hospitality professionals dedicated to excellence.

Job Overview

The Hospitality Operations Director will be responsible for overseeing the entire operational framework of our flagship properties in Lusaka. This role is critical in ensuring that all departments—from front office to food and beverage—function seamlessly to provide an unparalleled guest experience. You will lead a large, diverse team, setting strategic goals that align with our global standards while adapting to local market nuances. This is a high-impact role that requires a blend of strategic foresight and hands-on leadership. If you are looking for employment in Zambia within a prestigious international brand, this position offers significant responsibility and influence. You can find more details about our global standards at https://zambiajobssearch.com.

Key Responsibilities

• Direct and oversee all hotel operations to ensure maximum profitability and guest satisfaction.
• Develop and implement strategic operational plans that align with the Radisson brand identity.
• Manage large-scale budgets, forecasting, and financial reporting for the hospitality division.
• Lead and mentor department heads to foster a culture of continuous improvement and service excellence.
• Ensure strict compliance with international health, safety, and environmental regulations.
• Monitor market trends to identify new revenue streams and optimize service offerings.

Required Skills

• Advanced strategic planning and organizational management capabilities.
• Exceptional leadership and emotional intelligence for managing diverse teams.
• Deep understanding of hospitality financial metrics and P&L management.
• Strong communication skills in English; proficiency in other languages is an advantage.
• Expertise in crisis management and operational problem-solving.

Education

A Master’s Degree in Hospitality Management, Hotel Administration, or an MBA is required. A Bachelor’s degree in a related field may be considered with significant equivalent experience. Candidates must demonstrate a track record of managing large-scale hospitality operations in an international setting.

Experience

A minimum of 10 years of progressive experience in hospitality management, with at least 5 years in a senior leadership role overseeing multiple departments. Proven experience in managing high-end luxury properties is highly desirable. Candidates should have a demonstrated ability to drive revenue growth and manage complex operational logistics.

Benefits

• Competitive executive compensation package.
• Comprehensive health and wellness insurance.
• Performance-based annual bonuses.
• Global career mobility opportunities within the Radisson network.
• Subsidized accommodation and dining privileges.

We are also expanding our recruitment efforts across the continent; please visit https://angolajobsearch.com/job-vacancy-angola/ for more regional openings.

Training

• Leadership development programs for senior executives.
• Advanced hospitality technology training.
• Global brand standards certification.

Working Environment

The working environment is fast-paced, professional, and highly interactive. You will operate in a high-pressure setting that requires quick decision-making and the ability to maintain composure during peak operational hours. While the role is primarily based in Lusaka, it involves frequent interaction with international stakeholders and guests.

Application Process

Interested candidates should submit their CV and a cover letter detailing their relevant experience through our official recruitment portal. We are looking for the best talent to join our growing team. For more information on how to apply for various roles, check https://ghanajobsearch.com/job-vacancy-ghana/.

Equal Opportunity Statement

Radisson Hotel Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based on merit, qualifications, experience, and abilities. We encourage applications from all qualified candidates regardless of race, color, religion, gender, or nationality.