Digital Payments Risk Analyst Job Vacancy in Kalabo, Zambia – Banking & Financial Services

Job Description

Position:Digital Payments Risk Analyst

Company:First National Bank Zambia

Location:Kalabo, Zambia

Experience:5+ years

Education:Bachelor’s degree in Finance, Economics, or related field

Employment Type:Full-time

Industry:Banking & Financial Services

Department:Risk Management

Vacancies:1

Company Overview

First National Bank Zambia (FNB Zambia) is a leading financial institution delivering innovative banking solutions across the country. With a strong commitment to digital transformation, FNB Zambia supports individuals, SMEs, and large corporations in achieving their financial goals. The bank’s extensive network, combined with cutting‑edge technology, positions it as a catalyst for economic growth in Zambia. As part of a global banking group, FNB Zambia brings international best practices to the local market, fostering a culture of excellence, integrity, and customer‑centricity. The Kalabo branch serves a vibrant community, offering a range of services from retail banking to corporate finance, and is poised to expand its digital payments ecosystem.

Job Overview

The Digital Payments Risk Analyst will play a pivotal role in safeguarding the bank’s digital payment channels, ensuring compliance with regulatory standards, and mitigating operational and fraud risks. This role involves close collaboration with product, compliance, IT, and operations teams to develop robust risk frameworks, conduct thorough analyses, and implement proactive controls. The analyst will monitor transaction patterns, assess emerging threats, and provide actionable insights to protect both the bank and its customers. This position offers a unique opportunity to influence the future of digital finance in Zambia while contributing to the bank’s strategic objectives.

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Key Responsibilities

• Conduct comprehensive risk assessments of all digital payment products, including mobile wallets, online transfers, and card‑based services.
• Monitor real‑time transaction data to identify suspicious activities, fraud patterns, and operational anomalies.
• Develop and maintain risk mitigation strategies, policies, and procedures aligned with local regulations and international standards.
• Collaborate with the Compliance and Legal teams to ensure adherence to the Bank of Zambia’s guidelines and anti‑money‑laundering (AML) requirements.
• Prepare detailed risk reports and dashboards for senior management, highlighting key risk indicators and recommended actions.
• Lead incident response initiatives, coordinating with IT security, fraud investigations, and customer service to resolve issues swiftly.
• Provide training and awareness sessions for staff on digital payment risk awareness and best practices.
• Stay abreast of emerging fintech trends, cyber‑threats, and regulatory changes affecting digital payments in Zambia and the broader region.

Required Skills

• Strong analytical and quantitative skills with the ability to interpret complex data sets.
• In‑depth knowledge of digital payment systems, fraud detection tools, and risk management frameworks.
• Proficiency in data visualization tools (e.g., Power BI, Tableau) and statistical analysis software.
• Excellent communication skills to convey risk findings to technical and non‑technical stakeholders.
• Ability to work independently and as part of cross‑functional teams in a fast‑paced environment.
• High ethical standards and a commitment to confidentiality and data protection.

Education

A Bachelor’s degree in Finance, Economics, Business Administration, Computer Science, or a related discipline is required. Professional certifications such as Certified Fraud Examiner (CFE), Certified Risk Analyst (CRA), or Certified Information Systems Auditor (CISA) are highly desirable.

Experience

Minimum of five (5) years of experience in risk analysis, fraud prevention, or compliance within the banking or financial services sector. Prior exposure to digital payments, fintech solutions, or cyber‑risk management will be considered a strong advantage.

Benefits

• Competitive salary package with performance‑based incentives.
• Comprehensive health insurance covering employee and dependents.
• Retirement savings plan with employer contributions.
• Professional development allowance for certifications and training.
• Flexible working arrangements and remote work options where applicable.
• Employee assistance program and wellness initiatives.

Training

• On‑boarding program covering FNB Zambia’s risk culture, systems, and compliance framework.
• Continuous learning modules on emerging digital payment technologies and fraud trends.
• Access to internal and external workshops, webinars, and industry conferences.

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Working Environment

The Kalabo office offers a modern, collaborative workspace equipped with state‑of‑the‑art technology. Employees benefit from a supportive culture that encourages innovation, knowledge sharing, and career growth. The bank promotes a healthy work‑life balance, recognizing the importance of personal well‑being alongside professional achievement.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the bank’s careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an initial interview followed by technical assessments.

Equal Opportunity Statement

First National Bank Zambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.