Digital Payments Compliance Manager Job Vacancy in Mufulira, Zambia – Financial Services

Job Description

Position: Digital Payments Compliance Manager

Company: Mastercard Zambia

Location: Mufulira, Zambia

Experience: Minimum 5 years in payments compliance, AML, KYC, regulatory reporting

Education: Bachelor’s degree in Finance, Business, Law or related field

Employment Type: Full-time

Industry: Financial Services

Department: Compliance

Salary: SSP 150,000 – SSP 250,000 per month

Vacancies:1

Company Overview

Mastercard Zambia is a leading global payments technology company delivering innovative solutions that enable secure, convenient, and inclusive financial transactions across the country. With a strong commitment to financial inclusion, Mastercard partners with banks, fintechs, merchants, and regulators to build a resilient payments ecosystem. The company’s presence in Zambia supports the nation’s digital transformation agenda, fostering economic growth and empowering consumers and businesses alike. As part of Mastercard’s worldwide network, Mastercard Zambia offers career opportunities that blend local market insight with global best practices, making it an attractive destination for professionals seeking to shape the future of payments.

For more information about Mastercard’s global initiatives, visit the Zambia Jobs portal.

Job Overview

The Digital Payments Compliance Manager will lead Mastercard Zambia’s compliance program for digital payment products, ensuring adherence to local and international regulations such as the Anti-Money Laundering Act, Know Your Customer (KYC) standards, and data protection laws. This role will collaborate closely with product, risk, legal, and operations teams to embed compliance controls throughout the product lifecycle. The manager will also act as the primary liaison with the Bank of Zambia and other regulatory bodies, providing timely reports and responding to inquiries. This position offers a unique opportunity to influence the regulatory landscape of digital payments in Zambia while advancing Mastercard’s mission of secure and inclusive financial services.

Explore related opportunities on the Malawi Job Search platform.

Key Responsibilities

• Develop, implement, and maintain a comprehensive compliance framework for all digital payment solutions offered by Mastercard Zambia.
• Conduct regular risk assessments, gap analyses, and compliance audits to identify and mitigate potential regulatory breaches.
• Prepare and submit regulatory filings, reports, and disclosures to the Bank of Zambia and other relevant authorities.
• Provide guidance and training to product, engineering, and operations teams on compliance requirements, ensuring that new features are launched with appropriate controls.
• Monitor changes in local and international payment regulations, updating internal policies and procedures accordingly.
• Lead investigations into suspected AML/KYC violations, coordinating with law enforcement and internal audit as needed.
• Maintain a robust record‑keeping system for all compliance documentation, ensuring audit readiness at all times.
• Collaborate with the legal department to draft and review contracts, service level agreements, and partnership agreements for compliance adequacy.
• Represent Mastercard Zambia in industry forums, regulatory workshops, and stakeholder meetings to advocate for best‑practice standards.

Required Skills

• Deep understanding of Zambian financial regulations, AML/KYC frameworks, and international payment standards (e.g., PCI DSS, PSD2).
• Strong analytical and investigative skills with the ability to interpret complex regulatory texts.
• Excellent communication and stakeholder management abilities, capable of influencing senior leadership and external regulators.
• Proficiency in compliance management software and data analytics tools.
• Detail‑oriented mindset with a proactive approach to risk mitigation.
• Ability to work in a fast‑paced, cross‑functional environment.

Education

A Bachelor’s degree in Finance, Business Administration, Law, or a related discipline is required. Professional certifications such as Certified Anti‑Money Laundering Specialist (CAMS), Certified Regulatory Compliance Manager (CRCM), or equivalent are highly desirable.

Experience

Minimum of five (5) years of hands‑on experience in payments compliance, risk management, or regulatory affairs within the financial services sector. Prior experience in a multinational payments organization or a regulated banking environment is preferred.

Salary

The role offers a competitive salary range of SSP 150,000 to SSP 250,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and benefits are part of the total compensation package.

Benefits

• Health insurance covering employee and dependents.
• Retirement savings plan with employer contributions.
• Generous paid leave, including annual, sick, and parental leave.
• Professional development allowance for certifications and conferences.
• Employee assistance program and wellness initiatives.
• Flexible working arrangements and remote‑work options where applicable.

Training

• On‑boarding program covering Mastercard’s global compliance standards and local regulatory environment.
• Continuous learning modules on emerging payment technologies, data privacy, and cyber‑risk.
• Access to Mastercard’s internal learning platform and external industry workshops.

Working Environment

Mastercard Zambia offers a collaborative, inclusive, and innovative workplace where diversity of thought is celebrated. The office in Mufulira is equipped with modern facilities, high‑speed internet, and dedicated spaces for teamwork and focused work. Employees are encouraged to share ideas, challenge the status quo, and contribute to a culture of continuous improvement.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

For additional guidance on the application process, refer to the Zimbabwe Job Search resource.

Equal Opportunity Statement

Mastercard Zambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, sexual orientation, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to any such status.