Digital Banking Product Owner Job Vacancy in Luangwa, Zambia – Banking & Financial Services

Job Description

Position: Digital Banking Product Owner

Company: Zambia National Commercial Bank (Zanaco)

Location: Luangwa, Zambia

Experience: 5+ years in digital product management, preferably in banking

Education: Bachelor’s degree in Business Administration, Finance, Computer Science or related field

Employment Type: Full-time

Industry: Banking & Financial Services

Department: Digital Banking

Salary: SSP 150,000 – 250,000 per month

Vacancies:1

Company Overview

Zanaco is one of Zambia’s leading financial institutions, renowned for its extensive branch network, innovative banking solutions, and commitment to financial inclusion across the country. With a history spanning over three decades, Zanaco has consistently embraced digital transformation, launching mobile banking platforms, online account management tools, and a suite of fintech partnerships that empower customers to manage their finances securely and conveniently. The bank’s strategic focus on digital channels aligns with Zambia’s growing demand for accessible, technology‑driven financial services, making Zanaco a pivotal player in the nation’s economic development. As part of its ongoing expansion, Zanaco is investing heavily in the Luangwa region, aiming to bring cutting‑edge digital banking experiences to underserved communities while fostering local talent and creating sustainable career pathways. This commitment to innovation and community development positions Zanaco as an employer of choice for professionals seeking to make a meaningful impact in the banking sector.

For candidates searching for Zambia Jobs, Zanaco offers a dynamic environment where ambition meets purpose. The bank’s culture encourages continuous learning, collaboration across departments, and a results‑oriented mindset that rewards creativity and strategic thinking. By joining Zanaco, you become part of a forward‑looking organization that values diversity, integrity, and the relentless pursuit of excellence in delivering superior banking services.

Job Overview

The Digital Banking Product Owner will lead the end‑to‑end lifecycle of Zanaco’s digital banking products, including mobile apps, internet banking, and emerging fintech solutions. Reporting to the Head of Digital Banking, you will define product vision, prioritize features, and work closely with cross‑functional teams—such as UX/UI designers, developers, compliance officers, and marketing specialists—to ensure seamless delivery of high‑quality digital experiences. This role is central to Zanaco’s strategy of expanding its digital footprint in Luangwa and beyond, driving user adoption, and enhancing customer satisfaction. You will be responsible for translating market insights, regulatory requirements, and customer feedback into actionable product roadmaps that align with the bank’s business objectives and the broader goals of financial inclusion in Zambia.

Key performance indicators include product usage growth, transaction volume, Net Promoter Score (NPS), and adherence to security and compliance standards. The Digital Banking Product Owner will also act as a liaison between the technology team and senior leadership, presenting progress updates, risk assessments, and strategic recommendations to ensure alignment with corporate goals. This position offers a unique opportunity to shape the future of digital banking in Zambia, contributing directly to the nation’s economic empowerment and digital transformation agenda.

For more information about career opportunities in Zambia, visit the Zambia Jobs portal.

Key Responsibilities

• Define and communicate a clear product vision and roadmap for digital banking solutions, aligning with Zanaco’s strategic objectives.
• Gather and analyze market research, competitor benchmarks, and customer feedback to identify opportunities for product enhancements.
• Prioritize product backlog items, create detailed user stories, and ensure that development sprints deliver value on schedule.
• Collaborate with UX/UI designers to create intuitive, accessible interfaces that meet the needs of diverse user groups, including those in rural areas.
• Work closely with compliance and risk teams to embed regulatory requirements and security best practices into product design.
• Monitor product performance metrics, conduct A/B testing, and iterate based on data‑driven insights to improve adoption and satisfaction.
• Lead cross‑functional agile ceremonies, including sprint planning, daily stand‑ups, and retrospectives.
• Prepare and deliver executive presentations on product progress, challenges, and strategic recommendations.
• Manage relationships with external fintech partners, vendors, and technology providers to integrate complementary services.
• Ensure seamless product launch processes, including go‑to‑market strategies, training for branch staff, and post‑launch support.

Required Skills

• Strong product management expertise with a proven track record of delivering digital banking or fintech solutions.
• Deep understanding of banking regulations, data security standards, and compliance frameworks in Zambia.
• Excellent analytical skills, comfortable working with data analytics tools and translating insights into product decisions.
• Effective communication and stakeholder management abilities, capable of influencing senior leadership.
• Proficiency in agile methodologies and experience leading Scrum teams.
• Customer‑centric mindset with a passion for improving financial inclusion.
• Ability to balance strategic vision with tactical execution under tight deadlines.
• Familiarity with mobile app development lifecycles and API integrations.

Education

A Bachelor’s degree in Business Administration, Finance, Computer Science, Information Technology, or a related discipline is required. Advanced certifications such as Certified Scrum Product Owner (CSPO), PMP, or relevant fintech qualifications are advantageous.

Experience

Minimum of five (5) years of experience in digital product ownership, product management, or a similar role within the banking or financial services sector. Demonstrated success in launching and scaling digital banking platforms is essential.

Salary

The position offers a competitive salary range of SSP 150,000 to 250,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentive schemes are also part of the compensation package.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Generous paid leave, including annual, sick, and parental leave.
• Professional development allowance for certifications and training.
• Employee assistance program and wellness initiatives.

Training

• Onboarding program covering Zanaco’s digital ecosystem, compliance standards, and product lifecycle processes.
• Continuous learning opportunities through internal workshops, external seminars, and access to e‑learning platforms.
• Mentorship pairing with senior product leaders to accelerate career growth.

Working Environment

Zanaco provides a collaborative, inclusive, and technology‑driven workplace. The Luangwa office is equipped with modern workstations, high‑speed internet, and flexible working arrangements, including remote work options where appropriate. Employees benefit from a culture that encourages innovation, open communication, and a strong sense of community.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience via the online application portal on the Zanaco careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment at the Luangwa branch.

Equal Opportunity Statement

Zanaco is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, sexual orientation, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to any such status.