Head of Digital Banking Innovation Job Vacancy in Chipata, Zambia – Banking & Financial Services

Job Description

Position: Head of Digital Banking Innovation

Company: Absa Bank Zambia

Location: Chipata, Zambia

Experience: 10+ years in digital banking, fintech, or related fields

Education: Master’s degree in Business Administration, Finance, Computer Science, or related field

Employment Type: Full-time

Industry: Banking & Financial Services

Department: Digital Banking

Salary: SSP 150,000 – 250,000 per month

Vacancies:1

Company Overview

Absa Bank Zambia is a leading financial institution delivering innovative banking solutions across the country. With a strong commitment to digital transformation, Absa empowers customers through cutting‑edge technology, seamless mobile platforms, and secure online services. As part of the broader Absa Group, the bank leverages global expertise while maintaining a deep understanding of local market dynamics. The Chipata branch serves as a strategic hub for the Eastern Province, supporting both retail and corporate clients. Absa’s culture promotes collaboration, continuous learning, and a focus on sustainable growth, making it an attractive destination for professionals seeking impactful careers in Zambia.

Job Overview

The Head of Digital Banking Innovation will lead the design, development, and execution of Absa’s digital banking strategy in Zambia. Reporting directly to the Chief Digital Officer, this role will shape the future of banking experiences for millions of Zambians, driving adoption of mobile wallets, online account management, and AI‑powered financial services. The successful candidate will combine deep industry knowledge with a visionary mindset to create products that are secure, user‑friendly, and aligned with regulatory standards. This position offers a unique opportunity to influence the digital landscape of the nation, contributing to broader economic development and financial inclusion.

Key Responsibilities

• Develop and implement a comprehensive digital banking roadmap that aligns with Absa’s corporate objectives and Zambia’s regulatory framework.
• Lead cross‑functional teams—including product, technology, risk, and marketing—to launch innovative digital products and services.
• Conduct market research and competitor analysis to identify emerging trends, customer needs, and growth opportunities.
• Oversee the end‑to‑end product lifecycle, from concept and design through testing, deployment, and post‑launch optimization.
• Collaborate with fintech partners, startups, and technology vendors to integrate cutting‑edge solutions such as blockchain, AI, and biometric authentication.
• Ensure robust cybersecurity measures and compliance with the Bank of Zambia’s digital banking guidelines.
• Drive data‑driven decision making by establishing key performance indicators (KPIs) and analytics dashboards.
• Champion a culture of innovation, encouraging experimentation, agile methodologies, and continuous improvement.
• Represent Absa at industry conferences, webinars, and thought‑leadership forums to enhance brand visibility.
• Prepare regular reports for senior leadership, highlighting progress, challenges, and strategic recommendations.

Required Skills

• Strategic thinking with a proven track record of launching successful digital banking products.
• Strong leadership and people‑management abilities, capable of motivating multidisciplinary teams.
• Deep understanding of fintech ecosystems, mobile money platforms, and emerging technologies.
• Excellent analytical skills and proficiency in data analytics tools.
• Exceptional communication and stakeholder‑management skills.
• Ability to navigate complex regulatory environments and ensure compliance.
• Project management expertise, preferably with Agile or Scrum certifications.
• Customer‑centric mindset with a focus on delivering seamless user experiences.

Education

A Master’s degree in Business Administration, Finance, Computer Science, Information Systems, or a related discipline is required. Professional certifications such as CFA, PMP, or Certified Digital Banking Professional (CDBP) are advantageous.

Experience

Minimum of ten years of progressive experience in digital banking, fintech, or related financial services, with at least five years in a senior leadership role. Demonstrated success in managing large‑scale digital transformation projects within the African banking sector is highly preferred.

Salary

The compensation package ranges from SSP 150,000 to SSP 250,000 per month, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, pension contributions, and other statutory benefits.

Benefits

• Competitive salary with annual performance bonuses.
• Comprehensive health and life insurance coverage.
• Retirement savings plan with employer matching.
• Generous paid leave, including annual, sick, and parental leave.
• Employee stock purchase options.
• Professional development allowance and tuition reimbursement.
• Flexible working arrangements and remote‑work options.

Training

• Onboarding program covering Absa’s culture, systems, and compliance standards.
• Continuous learning opportunities through internal academies, external workshops, and industry certifications.
• Leadership development tracks tailored for senior executives.

Working Environment

Absa Bank Zambia offers a dynamic, collaborative workspace located in the heart of Chipata’s business district. Employees benefit from state‑of‑the‑art technology, open‑plan offices, and dedicated innovation labs. The organization promotes work‑life balance, diversity, and an inclusive culture where every voice is valued.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their vision for digital banking in Zambia via the Absa Careers portal. Applications will be reviewed on a rolling basis. Shortlisted applicants will be invited to a virtual interview followed by an on‑site assessment at the Chipata office.

Equal Opportunity Statement

Absa Bank Zambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.