Store Operations Manager Job Vacancy in Mazabuka, Zambia – Retail

Job Description

Position: Store Operations Manager

Company: Shoprite Zambia

Location: Mazabuka, Zambia

Experience: Minimum 5 years in retail management, with proven leadership in multi‑unit store environments.

Education: Bachelor’s degree in Business Administration, Retail Management or related field.

Employment Type: Full-time

Industry: Retail

Department: Store Operations

Salary: SSP 250,000 – 350,000 per month

Vacancies:1

Company Overview

Shoprite Zambia is a leading international supermarket chain operating across Southern Africa. With a strong commitment to providing affordable, high‑quality groceries and household products, Shoprite has become a household name in Zambia. The Mazabuka store serves a vibrant community, offering a wide range of fresh produce, local and imported goods, and exceptional customer service. As part of its expansion strategy, Shoprite Zambia continues to invest in talent, technology, and sustainable practices, creating rewarding career pathways for Zambian professionals. This role contributes directly to the company’s mission of “Everyday Low Prices” while supporting local suppliers and fostering community development. Join a dynamic team that values innovation, integrity, and growth, and be part of a brand that is synonymous with quality and affordability in Zambia Jobs market.

Job Overview

The Store Operations Manager will lead the Mazabuka outlet, ensuring operational excellence, profitability, and an outstanding shopping experience. Reporting to the Regional Operations Director, you will oversee all aspects of store performance, including sales, inventory, staff development, visual merchandising, and compliance with health, safety, and corporate standards. This position is pivotal in driving the store’s financial targets, enhancing customer satisfaction, and implementing Shoprite’s strategic initiatives. As a senior leader, you will mentor a diverse team, champion a culture of continuous improvement, and act as the primary liaison between the store and corporate headquarters. The role offers a unique opportunity to shape retail excellence in a fast‑growing market, making a tangible impact on employment in Zambia and contributing to the broader economic landscape.

Key Responsibilities

• Lead and motivate a team of department managers and associates to achieve sales and profit objectives.
• Develop and execute weekly and monthly operational plans, aligning with corporate KPIs and local market trends.
• Monitor inventory levels, reduce shrinkage, and ensure optimal stock replenishment using Shoprite’s ERP system.
• Maintain high standards of store presentation, visual merchandising, and cleanliness to enhance the customer journey.
• Ensure compliance with all health, safety, and food safety regulations, conducting regular audits and corrective actions.
• Analyze sales data, customer feedback, and market insights to implement promotional strategies and drive traffic.
• Manage budgeting, expense control, and payroll processes, delivering cost‑effective operations.
• Foster strong relationships with local suppliers, encouraging sustainable sourcing and community engagement.
• Prepare detailed performance reports for senior management, highlighting achievements and areas for improvement.
• Lead recruitment, onboarding, and continuous training programs to build a high‑performing workforce.

Required Skills

• Strong leadership and people‑management capabilities with a focus on coaching and development.
• Excellent analytical and problem‑solving skills, with the ability to interpret financial reports.
• Proficiency in retail management software and Microsoft Office Suite.
• Outstanding communication and interpersonal skills, able to engage customers and staff alike.
• Strategic thinking with a results‑oriented mindset.
• Knowledge of Zambian retail regulations, health and safety standards.
• Ability to work flexible hours, including weekends and holidays as required.

Education

A Bachelor’s degree in Business Administration, Retail Management, Commerce or a related discipline is required. Relevant certifications in retail operations or supply chain management are advantageous.

Experience

Minimum of five (5) years of progressive experience in retail management, preferably within a supermarket or hypermarket environment. Demonstrated success in managing multi‑department teams, achieving sales targets, and implementing operational improvements.

Salary

The successful candidate will receive a competitive monthly salary ranging from SSP 250,000 to 350,000, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the remuneration package.

Benefits

• Health insurance coverage for employee and dependents.
• Employee discount on all Shoprite products.
• Retirement savings plan.
• Paid annual leave and statutory holidays.
• Transportation allowance for commuting.
• Recognition awards for outstanding performance.

Training

• Comprehensive onboarding program covering company policies, systems, and customer service standards.
• Leadership development workshops and mentorship opportunities.
• Continuous learning modules on retail analytics, merchandising, and loss prevention.
• Access to Shoprite’s regional training academy for career advancement.

Working Environment

The Mazabuka store offers a vibrant, fast‑paced retail environment where teamwork and customer focus are paramount. Employees benefit from a supportive culture that encourages innovation, safety, and work‑life balance. The store operates with modern facilities, state‑of‑the‑art point‑of‑sale systems, and a commitment to sustainability through waste reduction and energy‑efficient practices.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their suitability for the role through our online portal. Applications will be reviewed on a rolling basis. For more information about Shoprite Zambia and to apply, please visit https://zambiajobssearch.com/. Only shortlisted applicants will be contacted for an interview.

Equal Opportunity Statement

Shoprite Zambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected, and given the chance to thrive regardless of gender, race, religion, or disability. Our recruitment practices reflect this commitment, ensuring fair and unbiased selection for all candidates.