E-commerce Operations Manager Job Vacancy in Ndola, Zambia – E-commerce / Retail

Job Description

Position: E-commerce Operations Manager

Company: Amazon Zambia

Location: Ndola, Zambia

Experience: 5+ years in e-commerce operations or supply chain management

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: E-commerce / Retail

Department: Operations

Salary: SSP 250,000 – 350,000 per month

Vacancies:1

Company Overview

Amazon Zambia is a leading global e‑commerce and technology company that has expanded its logistics and retail footprint across Southern Africa. With a commitment to customer obsession, innovation, and operational excellence, Amazon Zambia serves millions of customers in Zambia and the surrounding region, offering a wide range of products from electronics to everyday household items. The company invests heavily in local talent, infrastructure, and community development, creating a dynamic environment where ambitious professionals can grow their careers while contributing to the digital transformation of the Zambian marketplace. As part of Amazon’s global network, Amazon Zambia provides unparalleled opportunities for career advancement, exposure to cutting‑edge technology, and participation in initiatives that drive sustainable economic growth. This role is a key part of Amazon’s strategy to enhance its fulfillment capabilities, improve customer experience, and strengthen its position as a top employer in the country. The company’s culture emphasizes diversity, inclusion, and continuous learning, making it an ideal place for professionals seeking challenging and rewarding career paths.

Job Overview

The E-commerce Operations Manager will lead the end‑to‑end fulfillment process for Amazon Zambia, overseeing inventory management, order processing, last‑mile delivery, and performance analytics. Reporting to the Regional Operations Director, the manager will collaborate with cross‑functional teams including technology, finance, and customer service to ensure seamless operations that meet Amazon’s high standards for speed, accuracy, and customer satisfaction. This role is instrumental in scaling operations to meet growing demand, optimizing processes, and implementing innovative solutions that drive efficiency and cost savings. The successful candidate will be responsible for building high‑performing teams, establishing robust operational metrics, and fostering a culture of continuous improvement. For more information about Amazon Zambia and its career opportunities, visit Amazon Zambia Careers. This position offers a unique chance to shape the future of e‑commerce in Zambia, contributing directly to the nation’s digital economy and creating lasting impact on the lives of customers and partners.

Key Responsibilities

• Lead and manage daily e‑commerce fulfillment operations, ensuring on‑time delivery and high order accuracy.
• Develop and implement process improvements that increase efficiency, reduce costs, and enhance the customer experience.
• Monitor key performance indicators (KPIs) such as order cycle time, inventory turnover, and fulfillment cost per order.
• Collaborate with technology teams to integrate automation tools, data analytics, and AI‑driven forecasting models.
• Oversee inventory planning, stock replenishment, and warehouse layout optimization.
• Manage relationships with third‑party logistics providers, negotiating service level agreements and performance standards.
• Recruit, train, and develop a high‑performing operations team, fostering a culture of accountability and innovation.
• Ensure compliance with health, safety, and regulatory requirements across all operational sites.
• Prepare regular operational reports for senior leadership, highlighting trends, risks, and opportunities.
• Drive sustainability initiatives by reducing waste, optimizing packaging, and promoting eco‑friendly delivery options.

Required Skills

• Strong analytical and problem‑solving abilities with a data‑driven mindset.
• Excellent leadership and people management skills, capable of motivating diverse teams.
• Proficiency in e‑commerce platforms, warehouse management systems (WMS), and ERP software.
• Effective communication and stakeholder management across multiple departments.
• Project management expertise with the ability to prioritize multiple initiatives.
• Knowledge of logistics, supply chain optimization, and last‑mile delivery strategies.
• Adaptability to fast‑changing environments and a passion for continuous improvement.
• Commitment to safety, compliance, and ethical business practices.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. Advanced certifications such as PMP, Six Sigma, or APICS are highly desirable and demonstrate a commitment to operational excellence.

Experience

Minimum of five years of progressive experience in e‑commerce operations, fulfillment, or supply chain management, preferably within a high‑growth, technology‑driven environment. Experience managing large teams and complex logistics networks is essential.

Salary

The compensation package ranges from SSP 250,000 to SSP 350,000 per month, commensurate with experience and qualifications. The package includes performance‑based bonuses, health benefits, and a comprehensive retirement plan.

Benefits

• Competitive salary with quarterly performance bonuses.
• Medical, dental, and vision coverage for employee and dependents.
• Retirement savings plan with company matching contributions.
• Generous paid time off and parental leave policies.
• Employee discount program for Amazon products and services.
• Access to Amazon’s global learning platforms and career development resources.
• Opportunities for international assignments and cross‑functional projects.

Training

• Onboarding program covering Amazon’s leadership principles and operational standards.
• Continuous training in data analytics, process optimization, and emerging e‑commerce technologies.
• Leadership development workshops and mentorship programs.
• Certification support for Six Sigma, PMP, and other relevant professional credentials.

Working Environment

Amazon Zambia offers a fast‑paced, collaborative workplace that encourages innovation and creativity. Employees work in state‑of‑the‑art fulfillment centers, modern office spaces, and remote environments equipped with the latest technology. The company promotes a culture of inclusion, where diverse perspectives are valued and every employee is empowered to make an impact. Safety, well‑being, and work‑life balance are prioritized, ensuring a supportive environment for personal and professional growth.

Application Process

Interested candidates should submit their online application through the Amazon Careers portal, attaching an up‑to‑date resume and a cover letter highlighting relevant experience. Selected applicants will undergo a multi‑stage interview process, including a phone screening, a virtual assessment, and an on‑site interview with senior leadership. Successful candidates will receive an offer letter outlining compensation, benefits, and start date details.

Equal Opportunity Statement

Amazon Zambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Join us and be part of a team that values your unique contributions and supports your career aspirations.