Airport Operations Manager Job Vacancy in Lusaka, Zambia – Aviation

Job Description

Position: Airport Operations Manager

Company: Zambia Airways

Location: Lusaka, Zambia

Experience: 5+ years in airport operations or aviation management

Education: Bachelor’s degree in Aviation Management, Business Administration or related field

Employment Type: Full-time

Industry: Aviation

Department: Operations

Salary: SSP 120,000 – SSP 180,000 per annum

Vacancies:1

Company Overview

Zambia Airways is the national carrier of Zambia, providing both domestic and regional air services that connect Lusaka with major African hubs. Established in 2018, the airline has rapidly expanded its fleet and route network, emphasizing safety, reliability, and customer satisfaction. As a key player in the aviation sector, Zambia Airways contributes significantly to the country’s tourism, trade, and economic development. The airline prides itself on a culture of innovation, continuous improvement, and a commitment to delivering world‑class service. With a focus on sustainable growth, Zambia Airways offers a dynamic workplace for professionals seeking to shape the future of aviation in Africa. This role is an excellent opportunity for candidates looking to advance their careers while contributing to the nation’s connectivity and economic progress. The position aligns with the growing demand for skilled aviation professionals in Zambia and supports the broader goal of enhancing employment opportunities across the region.

Job Overview

The Airport Operations Manager will lead all operational activities at Lusaka’s Kenneth Kaunda International Airport, ensuring seamless coordination between ground handling, passenger services, security, and airline partners. Reporting to the Director of Operations, the manager will develop and implement operational policies, oversee daily airport functions, and guarantee compliance with international aviation standards. This role is pivotal in maintaining high levels of safety, efficiency, and customer satisfaction, directly influencing Zambia Airways’ reputation and market share. Candidates will work closely with regulatory bodies such as the Zambia Civil Aviation Authority, as well as with airport authorities, to ensure that all operations meet stringent regulatory requirements. The position offers exposure to a fast‑paced environment, strategic decision‑making, and the chance to lead a dedicated team of professionals. For individuals passionate about aviation and seeking a leadership role, this vacancy provides a platform to drive operational excellence and contribute to the growth of Zambia’s aviation industry. For more information about Zambia’s job market, visit Zambia Jobs Search.

Key Responsibilities

• Oversee daily airport operations, including check‑in, boarding, baggage handling, and ground support services.
• Develop and enforce operational procedures to meet ICAO and IATA standards.
• Coordinate with airport authorities, security agencies, and airline partners to ensure smooth flight turnaround.
• Monitor performance metrics, prepare operational reports, and implement continuous improvement initiatives.
• Manage a team of supervisors, ground staff, and contractors, providing coaching and performance feedback.
• Lead emergency response planning, conduct drills, and ensure compliance with safety regulations.
• Optimize resource allocation to reduce turnaround time and improve on‑time performance.
• Maintain effective communication channels with the corporate office, pilots, and customer service teams.

Required Skills

• Strong leadership and team management abilities.
• In‑depth knowledge of airport operations, safety protocols, and regulatory compliance.
• Excellent analytical and problem‑solving skills.
• Effective communication and stakeholder management.
• Proficiency in operational software and data analysis tools.
• Ability to work under pressure and make quick decisions.

Education

A Bachelor’s degree in Aviation Management, Aeronautical Engineering, Business Administration, or a related discipline is required. Professional certifications such as IATA Airport Operations or ICAO Safety Management are advantageous.

Experience

Minimum of five (5) years of progressive experience in airport operations, with at least two (2) years in a supervisory or managerial role. Experience with airline coordination, ground handling, and regulatory compliance is essential.

Salary

The compensation package ranges from SSP 120,000 to SSP 180,000 annually, commensurate with experience and qualifications. The package includes performance‑based bonuses and allowances.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan.
• Paid annual leave and sick leave.
• Travel concessions on Zambia Airways flights.
• Professional development and certification support.

Training

• Comprehensive onboarding program covering safety, security, and operational standards.
• Ongoing training workshops on regulatory updates and technology advancements.
• Leadership development courses to enhance managerial competencies.

Working Environment

The role is based at Kenneth Kaunda International Airport, a modern facility equipped with state‑of‑the‑art technology and a collaborative workspace. The environment is fast‑paced, requiring adaptability and a proactive mindset. Employees benefit from a supportive culture that values safety, innovation, and teamwork.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the Zambia Airways careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Zambia Airways is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, or disability. All qualified applicants will receive consideration for employment.