Automotive Service Quality Assurance Manager Job Vacancy in Chingola, Zambia – Automotive Manufacturing
Job Description
Position: Automotive Service Quality Assurance Manager
Company: Toyota Zambia
Location: Chingola, Zambia
Experience: 5-7 years in automotive quality assurance or related field
Education: Bachelor’s degree in Mechanical Engineering or related discipline
Employment Type: Full-time
Industry: Automotive Manufacturing
Department: Quality Assurance
Vacancies:1
Company Overview
Toyota Zambia is a leading automotive manufacturer and distributor in the Southern African region, renowned for its commitment to quality, innovation, and sustainability. As part of the global Toyota Motor Corporation, the company brings world‑class engineering, production excellence, and a customer‑centric culture to Zambia. Operating state‑of‑the‑art assembly facilities and a robust dealer network, Toyota Zambia plays a pivotal role in driving economic growth, creating skilled jobs, and supporting local supply chains. The organization continuously invests in advanced manufacturing technologies, lean processes, and community development initiatives, making it an attractive employer for professionals seeking a dynamic and forward‑thinking workplace. With a strong focus on safety, environmental stewardship, and continuous improvement, Toyota Zambia offers career pathways that align with the company’s vision of “Moving Forward.”
As Zambia’s automotive sector expands, Toyota Zambia remains at the forefront of delivering high‑quality vehicles that meet international standards while catering to local market needs. The company’s dedication to excellence has earned it numerous accolades for product reliability, employee satisfaction, and corporate responsibility. Prospective candidates will join a vibrant team that values collaboration, integrity, and a passion for delivering superior automotive solutions across the region.
Job Overview
The Automotive Service Quality Assurance Manager will lead the quality assurance function for Toyota Zambia’s service operations, ensuring that all service processes, repairs, and inspections meet the stringent standards set by Toyota Global. This role is critical in safeguarding product integrity, enhancing customer satisfaction, and supporting the company’s reputation for reliability. The manager will work closely with service technicians, engineering teams, and regional quality experts to develop, implement, and monitor quality control procedures, conduct audits, and drive continuous improvement initiatives. The position offers a unique opportunity to influence the quality culture of a major automotive brand while contributing to the growth of Zambia’s automotive industry.
Key Responsibilities
- Develop, implement, and maintain comprehensive quality assurance policies and procedures for all service centers across Zambia.
- Conduct regular internal audits, root‑cause analyses, and corrective action plans to address non‑conformities.
- Collaborate with engineering, parts, and warranty departments to ensure alignment with Toyota Global quality standards.
- Lead training programs for service technicians on quality best practices, diagnostic techniques, and safety protocols.
- Monitor key performance indicators (KPIs) such as first‑time fix rate, warranty claim rate, and customer satisfaction scores.
- Prepare detailed quality reports for senior management and Toyota’s regional quality office.
- Drive continuous improvement initiatives using Lean Six Sigma methodologies to reduce rework and enhance efficiency.
- Ensure compliance with local regulatory requirements and environmental standards related to automotive service operations.
Required Skills
- Strong knowledge of automotive service processes, diagnostics, and repair standards.
- Proficiency in quality management systems (ISO/TS 16949, IATF 16949) and audit techniques.
- Excellent analytical and problem‑solving abilities with a data‑driven mindset.
- Effective communication and leadership skills to influence cross‑functional teams.
- Experience with Lean, Six Sigma, or other continuous improvement frameworks.
- Ability to manage multiple projects simultaneously and meet tight deadlines.
- High level of integrity, attention to detail, and commitment to safety.
Education
A Bachelor’s degree in Mechanical Engineering, Automotive Engineering, Industrial Engineering, or a closely related field is required. Professional certifications such as Certified Quality Engineer (CQE) or Six Sigma Green Belt are highly desirable.
Experience
Applicants must have a minimum of five to seven years of progressive experience in automotive quality assurance, service operations, or a comparable role within a multinational automotive organization. Experience working in a lean manufacturing or service environment is essential.
Benefits
- Competitive salary package with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Retirement savings plan with employer contributions.
- Company‑provided vehicle allowance and fuel reimbursement.
- Generous paid leave, including annual, sick, and parental leave.
- Professional development budget for certifications and training.
- Employee assistance program and wellness initiatives.
Training
- On‑boarding program covering Toyota’s global quality standards and corporate culture.
- Continuous technical training on the latest vehicle platforms and diagnostic tools.
- Leadership development workshops and mentorship opportunities.
- Access to Toyota’s online learning portal for advanced quality management courses.
Working Environment
The role is based at Toyota Zambia’s headquarters in Chingola, with occasional travel to service centers and partner dealerships across the country. The workplace promotes a collaborative, safety‑first atmosphere where innovation is encouraged. Employees benefit from modern facilities, ergonomic workstations, and a supportive team that values work‑life balance.
Application Process
Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment. For further details on the recruitment timeline, please visit our career page.
Equal Opportunity Statement
Toyota Zambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.
