Hospitality Operations Manager Job Vacancy in Mansa, Zambia – Tourism & Hospitality

Job Description

Position: Hospitality Operations Manager

Company: Radisson Hotel Group

Location: Mansa, Zambia

Experience: 5+ years in luxury hospitality management

Education: Bachelor’s Degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Tourism & Hospitality

Department: Operations

Vacancies: 1

Company Overview

Radisson Hotel Group is a global leader in the hospitality sector, dedicated to providing exceptional guest experiences through world-class service and innovative management practices. As a premier brand in the international market, we pride ourselves on our commitment to excellence, sustainability, and guest satisfaction. Our presence in Africa is growing rapidly, and we are looking for dedicated professionals to join our mission of delivering unforgettable stays. We offer a dynamic environment where talent is nurtured and excellence is rewarded. For those seeking Zambia Jobs, our organization provides a platform for significant career growth and professional development within the global tourism landscape.

Job Overview

The Hospitality Operations Manager will be responsible for overseeing the daily activities of our Mansa facility, ensuring that all departments work in harmony to provide a seamless guest experience. This role is critical in maintaining the high standards associated with the Radisson brand. You will manage diverse teams, optimize operational efficiency, and drive revenue growth through strategic service improvements. This is a high-impact role that requires a blend of leadership, financial acumen, and a passion for service excellence. If you are looking for Career Opportunities in Zambia, this position offers a unique chance to lead a premier hospitality establishment in a growing region.

Key Responsibilities

• Oversee daily front-of-house and back-of-house operations to ensure consistent service quality.
• Manage departmental budgets and implement cost-control measures without compromising service standards.
• Lead, mentor, and train staff members to uphold the brand’s service philosophy.
• Monitor guest feedback and implement corrective actions to enhance customer satisfaction scores.
• Coordinate with procurement and maintenance teams to ensure facility excellence.
• Ensure compliance with all local health, safety, and licensing regulations.

Required Skills

• Advanced leadership and team management capabilities.
• Strong financial literacy and experience in P&L management.
• Excellent communication and interpersonal skills.
• Problem-solving skills in high-pressure environments.
• Proficiency in Property Management Systems (PMS).

Education

A minimum of a Bachelor’s degree in Hospitality Management, Hotel Administration, or Business Administration is required. Professional certifications in hospitality management are highly advantageous.

Experience

Candidates must possess at least five years of experience in a supervisory or management role within a luxury hotel or high-end resort setting. Proven track record in managing large teams and achieving operational KPIs is essential for success in this role.

Benefits

• Competitive salary package commensurate with experience.
• Comprehensive health and wellness insurance.
• Performance-based annual bonuses.
• Opportunities for international transfers within the group.

Training

• Continuous professional development programs.
• Leadership training workshops.
• Brand-specific service excellence training.

Working Environment

The working environment is fast-paced and highly interactive, requiring presence on the floor to engage with guests and staff. We foster a culture of inclusion and professionalism. For those exploring Employment in Zambia, this role offers a professional setting with high standards of decorum. We are currently Hiring in Zambia for this pivotal role.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official recruitment portal. Please ensure all documentation is accurate and reflects your professional achievements. This is a premier Job Vacancy in Zambia for qualified professionals.

Equal Opportunity Statement

Radisson Hotel Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.