Mobile Payments Product Manager Job Vacancy in Kasama, Zambia – Financial Technology

Job Description

Position: Mobile Payments Product Manager

Company: Ecobank Zambia

Location: Kasama, Zambia

Experience: 5+ years in product management, digital payments expertise

Education: Bachelor’s degree in Business, Finance, Computer Science or related field

Employment Type: Full-time

Industry: Financial Technology

Department: Product Management

Salary: SSP 300,000 – SSP 500,000 per annum

Vacancies:1

Company Overview

Ecobank Zambia is a leading pan‑African bank delivering innovative financial solutions across the continent. With a strong presence in Zambia since 2002, Ecobank has built a reputation for fostering financial inclusion, supporting small and medium enterprises, and driving digital transformation in the banking sector. The bank’s commitment to technology‑enabled services positions it at the forefront of the Financial Technology (FinTech) revolution in Zambia. As part of its strategic vision, Ecobank Zambia continuously expands its mobile and online platforms to meet the evolving needs of customers, making it an attractive employer for professionals seeking to shape the future of digital finance. This role offers a unique opportunity to join a dynamic team that is actively contributing to the growth of mobile payments, a critical component of Zambia Jobs and the broader Jobs in Zambia landscape.

Job Overview

The Mobile Payments Product Manager will lead the end‑to‑end lifecycle of Ecobank’s mobile payment solutions, from ideation and market research to design, development, launch, and continuous improvement. Reporting to the Head of Digital Banking, the successful candidate will collaborate with cross‑functional teams—including engineering, compliance, marketing, and customer support—to deliver secure, user‑friendly, and scalable mobile payment products that drive adoption and revenue. This position plays a pivotal role in enhancing Ecobank’s digital ecosystem, aligning product strategy with regulatory requirements, and ensuring that the bank remains competitive in the fast‑moving FinTech environment. The role directly supports Career Opportunities in Zambia by creating innovative financial services that improve everyday transactions for individuals and businesses alike.

Key Responsibilities

• Define product vision, roadmap, and strategy for mobile payments, aligning with Ecobank’s overall digital banking objectives.
• Conduct market analysis, competitor benchmarking, and customer research to identify gaps and opportunities in the Zambian mobile payments market.
• Collaborate with engineering and design teams to translate requirements into functional specifications and user stories.
• Ensure product compliance with the Bank of Zambia regulations, AML/KYC standards, and data protection laws.
• Lead product launch activities, including go‑to‑market planning, promotional campaigns, and stakeholder training.
• Monitor key performance indicators (KPIs) such as transaction volume, user acquisition, churn rate, and revenue, and iterate on the product based on data‑driven insights.
• Manage relationships with external partners, including mobile network operators, fintech startups, and payment gateways.
• Prepare regular reports for senior leadership, highlighting product performance, risk assessments, and growth opportunities.

Required Skills

• Strong understanding of mobile payment ecosystems, digital wallets, and fintech trends in Africa.
• Proven product management experience with a track record of launching successful digital financial products.
• Excellent analytical skills, comfortable working with data analytics tools and interpreting complex datasets.
• Effective communication and stakeholder management abilities, capable of influencing cross‑functional teams.
• Knowledge of regulatory frameworks governing financial services in Zambia.
• Agile methodology experience and proficiency with product management tools such as JIRA or Trello.

Education

A Bachelor’s degree in Business Administration, Finance, Computer Science, Information Systems, or a related discipline is required. A Master’s degree or relevant certifications (e.g., Certified Scrum Product Owner, PMP) are considered an advantage.

Experience

Minimum of five years of product management experience, preferably within the financial services or FinTech sector. Demonstrated experience in mobile payments, digital banking, or e‑commerce platforms is essential.

Salary

The compensation package ranges from SSP 300,000 to SSP 500,000 per annum, commensurate with experience and qualifications. The package includes performance‑based bonuses and benefits aligned with Ecobank’s employee reward framework.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays.
• Professional development allowance and tuition reimbursement.
• Employee assistance program and wellness initiatives.

Training

• Onboarding program covering Ecobank’s culture, systems, and compliance standards.
• Continuous learning opportunities through internal workshops, external certifications, and fintech conferences.
• Mentorship from senior leaders in digital banking and product innovation.

Working Environment

Ecobank Zambia offers a collaborative, inclusive, and technology‑driven workplace located in the heart of Kasama’s business district. The office features modern workspaces, high‑speed internet, and flexible working arrangements to support work‑life balance. Employees are encouraged to share ideas, experiment with new solutions, and contribute to a culture of continuous improvement.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the Ecobank careers portal at https://www.ecobank.com/careers. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an initial interview.

Equal Opportunity Statement

Ecobank Zambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.