Retail Operations Analyst Job Vacancy in Ndola, Zambia – Retail

Job Description

Position: Retail Operations Analyst

Company: Shoprite Zambia

Location: Ndola, Zambia

Experience: 2-4 years

Education: Bachelor’s degree in Business Administration, Statistics, Economics, or related field

Employment Type: Full-time

Industry: Retail

Department: Operations Analytics

Salary: SSP 150,000 – SSP 250,000 per month

Vacancies:1

Company Overview

Shoprite Zambia is a leading retail chain operating across the country, offering a wide range of groceries, fresh produce, and household items to millions of customers. With a strong commitment to quality, affordability, and community development, Shoprite has become a trusted brand in Zambia’s retail sector. The company invests heavily in technology and data-driven decision making to enhance store performance and customer satisfaction. As part of its growth strategy, Shoprite Zambia continuously seeks talented professionals who can contribute to its dynamic environment and support its mission of delivering value to shoppers across Zambia. This role presents an exciting opportunity for individuals looking to build a career in retail analytics while contributing to a company that values innovation, diversity, and sustainable business practices. The position aligns with the broader trend of digital transformation in the retail industry, making it a strategic addition to the team.

Job Overview

The Retail Operations Analyst will play a pivotal role in analyzing store performance, inventory trends, and customer purchasing behavior to drive operational excellence across Shoprite’s network of stores in Zambia. Reporting to the Operations Analytics Manager, the analyst will collaborate with cross‑functional teams, including merchandising, supply chain, and finance, to provide actionable insights that improve sales, reduce waste, and enhance the overall shopping experience. The role involves extracting data from various systems, creating dashboards, and presenting findings to senior leadership. For more information about Shoprite Zambia and its career opportunities, visit Zambia Jobs Search. This position is essential for supporting the company’s commitment to data‑driven decision making and offers a clear pathway for professional growth within the retail sector.

Key Responsibilities

• Collect, clean, and analyze sales, inventory, and customer data from multiple retail systems.
• Develop and maintain interactive dashboards and reports to monitor key performance indicators (KPIs) such as sales per square foot, stock turnover, and basket size.
• Identify trends, anomalies, and opportunities for improvement, and present actionable recommendations to store managers and senior executives.
• Collaborate with merchandising and supply chain teams to optimize product assortment, pricing strategies, and replenishment processes.
• Support promotional planning by forecasting sales impact and evaluating post‑campaign performance.
• Conduct ad‑hoc analyses to address specific business questions and support strategic initiatives.
• Ensure data integrity and compliance with internal data governance standards.

Required Skills

• Proficiency in data analysis tools such as Microsoft Excel, Power BI, Tableau, or similar.
• Strong SQL querying skills for extracting data from relational databases.
• Ability to translate complex data sets into clear, concise visualizations and narratives.
• Excellent problem‑solving mindset with a focus on continuous improvement.
• Effective communication skills for presenting insights to non‑technical stakeholders.
• Attention to detail and strong organizational abilities.

Education

A bachelor’s degree in Business Administration, Statistics, Economics, Data Science, or a related field is required. Relevant certifications in data analytics or business intelligence are advantageous but not mandatory.

Experience

Applicants should have 2‑4 years of experience in retail analytics, business analysis, or a comparable role where data‑driven decision making was a core responsibility. Experience within a large retail environment or a fast‑moving consumer goods (FMCG) context is highly preferred.

Salary

The compensation package ranges from SSP 150,000 to SSP 250,000 per month, commensurate with experience and qualifications. The salary is competitive within the Zambian retail market and reflects the strategic importance of the analytics function.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan with employer contributions.
• Annual performance‑based bonus.
• Employee discount on all Shoprite stores nationwide.
• Paid annual leave and statutory holidays.

Training

• On‑the‑job training in Shoprite’s retail systems and data platforms.
• Access to professional development courses in analytics, data visualization, and advanced SQL.
• Mentorship program with senior analysts and managers.
• Opportunities to attend industry conferences and workshops.

Working Environment

The role is based in Ndola, with a modern office environment equipped with the latest analytical tools and collaborative spaces. Employees enjoy a supportive culture that encourages innovation, teamwork, and work‑life balance. Flexible working arrangements may be considered based on performance and business needs.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the Shoprite Zambia careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an initial interview followed by a technical assessment.

Equal Opportunity Statement

Shoprite Zambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic.