Store Operations Analyst Job Vacancy in Mongu, Zambia – Retail / Supermarket

Job Description

Position: Store Operations Analyst

Company: Shoprite Zambia

Location: Mongu, Zambia

Experience: 2-4 years in retail operations

Education: Bachelor’s degree in Business Administration, Retail Management, or related field

Employment Type: Full-time

Industry: Retail / Supermarket

Department: Operations

Salary: SSP 120,000 – SSP 180,000 per month

Vacancies:1

Company Overview

Shoprite Zambia is a leading retail giant operating a network of supermarkets across the country, delivering quality groceries, fresh produce, and household essentials to millions of Zambians. As part of the broader Shoprite Holdings group, the company combines international best practices with deep local market insight, fostering a culture of innovation, customer focus, and community engagement. With a strong commitment to sustainable sourcing, employee development, and inclusive growth, Shoprite Zambia continues to expand its footprint, creating vibrant shopping experiences and contributing to the economic development of regions like Western Province. This role offers a unique opportunity to be part of a dynamic team that drives operational excellence and supports the company’s mission of being the preferred retailer in Zambia. The position aligns with the growing demand for skilled professionals in the retail sector, making it an attractive career path for those seeking long‑term growth and impact.

Job Overview

The Store Operations Analyst will play a pivotal role in optimizing store performance, analyzing sales data, and implementing process improvements across Shoprite’s Mongu outlet. Reporting to the Regional Operations Manager, you will collaborate with store managers, merchandising teams, and supply chain partners to ensure seamless operations, high customer satisfaction, and profitability. This role is central to Shoprite’s strategy of leveraging data‑driven insights to enhance the shopping experience and achieve operational targets. For more information about Shoprite Zambia and its career opportunities, visit https://zambiajobssearch.com/. The position is a key component of our ongoing Hiring in Zambia initiative, supporting the creation of quality jobs and contributing to the nation’s employment landscape.

Key Responsibilities

• Collect, analyze, and interpret store performance metrics, including sales, inventory turnover, and customer traffic.
• Develop actionable reports and dashboards to guide store managers in decision‑making.
• Identify operational inefficiencies and recommend process enhancements to improve productivity and reduce costs.
• Collaborate with merchandising and supply chain teams to ensure optimal product assortment and stock levels.
• Monitor compliance with company policies, health and safety standards, and regulatory requirements.
• Support the implementation of promotional campaigns and evaluate their impact on sales.
• Assist in budgeting and forecasting activities for the Mongu store.
• Provide training and mentorship to store staff on data utilization and performance monitoring.

Required Skills

• Strong analytical abilities with proficiency in Excel, Power BI, or similar data visualization tools.
• Excellent communication skills, both written and verbal, to convey insights to non‑technical stakeholders.
• Detail‑oriented mindset with a focus on accuracy and data integrity.
• Ability to work independently and as part of a cross‑functional team.
• Problem‑solving aptitude and a proactive approach to operational challenges.
• Knowledge of retail operations, inventory management, and customer service standards.

Education

A Bachelor’s degree in Business Administration, Retail Management, Economics, Statistics, or a related discipline is required. Relevant certifications in data analytics or supply chain management are advantageous.

Experience

Applicants should have 2‑4 years of experience in retail operations, store analysis, or a similar role within a supermarket or large‑scale retail environment. Experience with retail POS systems and inventory software is preferred.

Salary

The compensation package ranges from SSP 120,000 to SSP 180,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave and statutory holidays.
• Employee discount on store merchandise.
• Transportation allowance for commuting to the Mongu store.
• Opportunities for career advancement within the Shoprite network.

Training

• On‑boarding program covering company culture, systems, and operational standards.
• Continuous professional development workshops on data analytics, retail trends, and leadership.
• Access to online learning platforms for skill enhancement.

Working Environment

The role is based in the modern Shoprite Mongu store, featuring a collaborative open‑plan office space, state‑of‑the‑art technology, and a supportive team atmosphere. Employees enjoy a safe, inclusive, and customer‑focused environment that encourages innovation and personal growth.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their suitability for the Store Operations Analyst role through the online portal on our website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an initial interview followed by a technical assessment.

Equal Opportunity Statement

Shoprite Zambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected, and given the chance to thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.