Retail Operations Analyst Job Vacancy in Mongu, Zambia – Retail

Job Description

Position:Retail Operations Analyst

Company:Shoprite Zambia

Location:Mongu, Zambia

Experience:3-5 years in retail operations or analytics

Education:Bachelor’s degree in Business Administration, Retail Management or related field

Employment Type:Full-time

Industry:Retail

Department:Operations

Salary:SSP 120,000 – 180,000 per month

Vacancies:1

Company Overview

Shoprite Zambia is a leading retail chain operating across Southern Africa, renowned for delivering quality products at affordable prices. With a strong commitment to community development, sustainability, and customer satisfaction, Shoprite has become a household name in Zambia. The company’s extensive network of supermarkets, hypermarkets, and convenience stores provides a dynamic environment for professionals seeking growth. As part of its expansion strategy, Shoprite continues to invest in modern retail technologies and data‑driven decision making, creating a fertile ground for innovative talent. This role contributes directly to the company’s mission of enhancing the shopping experience for millions of Zambians while supporting local suppliers and creating employment opportunities across the nation. Shoprite Zambia’s focus on career development, inclusive culture, and competitive compensation makes it an attractive employer for ambitious individuals looking for long‑term career pathways.

Shoprite’s presence in Zambia aligns with the broader vision of fostering economic growth, supporting local agriculture, and promoting job creation. The company actively participates in community outreach programs, food security initiatives, and skills training, reinforcing its reputation as a responsible corporate citizen. By joining Shoprite Zambia, you become part of a vibrant team that values integrity, teamwork, and continuous improvement, positioning yourself at the forefront of the retail sector in Zambia.

Job Overview

The Retail Operations Analyst will play a pivotal role in optimizing store performance, inventory management, and customer experience across Shoprite’s network in the Western Province. Reporting to the Operations Manager, you will analyze sales data, monitor key performance indicators, and develop actionable insights that drive operational efficiency. This position offers a unique blend of analytical rigor and hands‑on collaboration with store managers, supply chain partners, and IT teams. You will be instrumental in implementing data‑centric solutions that enhance stock availability, reduce shrinkage, and improve overall profitability.

As part of the broader Shoprite Zambia team, you will contribute to national initiatives such as the “Shoprite Local Supplier Programme” and the “Digital Store Transformation” project. Your work will directly influence the company’s ability to meet the growing demand for quality retail services in Mongu and surrounding districts, reinforcing Shoprite’s reputation as a leader in the Zambian retail market. For more information about Shoprite’s career opportunities, visit Shoprite Zambia Careers.

Key Responsibilities

• Collect, clean, and analyze sales and inventory data from all Shoprite stores in the region.
• Develop weekly and monthly performance dashboards highlighting sales trends, stock turnover, and KPI variances.
• Collaborate with store managers to identify root causes of under‑performance and propose corrective actions.
• Support the implementation of automated replenishment tools and demand forecasting models.
• Monitor compliance with merchandising standards, pricing policies, and promotional execution.
• Prepare detailed reports for senior leadership, outlining opportunities for cost reduction and revenue growth.
• Participate in cross‑functional projects, including new store openings, technology roll‑outs, and supplier negotiations.
• Ensure data integrity and adherence to Shoprite’s data governance policies.

Required Skills

• Advanced proficiency in Microsoft Excel, Power BI, or Tableau for data visualization.
• Strong analytical mindset with the ability to translate complex data into clear business recommendations.
• Excellent communication skills for presenting findings to non‑technical stakeholders.
• Knowledge of retail operations, inventory management, and supply chain fundamentals.
• Problem‑solving orientation and ability to work under tight deadlines.
• Team player with a collaborative approach to cross‑departmental initiatives.

Education

A Bachelor’s degree in Business Administration, Retail Management, Economics, Statistics, or a related discipline is required. Professional certifications such as Certified Retail Analyst (CRA) or a data analytics credential are advantageous but not mandatory.

Experience

Applicants should have 3‑5 years of relevant experience in retail analytics, store operations, or supply chain analysis. Experience within a large retail chain or a fast‑moving consumer goods (FMCG) environment is highly valued.

Salary

The compensation package ranges from SSP 120,000 to SSP 180,000 per month, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and a retirement savings scheme.

Benefits

• Comprehensive medical and dental coverage.
• Retirement savings plan with employer contributions.
• Employee discount on all Shoprite stores nationwide.
• Paid annual leave and statutory holidays.
• Transportation allowance for commuting to the Mongu office.

Training

• On‑boarding program covering Shoprite’s systems, policies, and culture.
• Continuous professional development workshops in data analytics and retail technology.
• Mentorship opportunities with senior operations leaders.
• Access to e‑learning platforms for skill enhancement.

Working Environment

Shoprite Zambia offers a modern, collaborative workplace that encourages innovation and knowledge sharing. The Mongu office is equipped with state‑of‑the‑art technology, meeting rooms, and a comfortable break area. Employees benefit from a supportive team culture that values diversity, inclusion, and work‑life balance.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their suitability for the role through the online portal on the Shoprite careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Shoprite Zambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. Our hiring practices reflect our dedication to fairness and transparency, ensuring that every applicant receives equal consideration.