Digital Payments Product Manager Job Vacancy in Kitwe, Zambia – Banking & Financial Services

Job Description

Position: Digital Payments Product Manager

Company: Standard Bank Zambia

Location: Kitwe, Zambia

Experience: 5+ years in digital payments product development

Education: Bachelor’s degree in Business, Finance, Computer Science or related field

Employment Type: Full-time

Industry: Banking & Financial Services

Department: Product Management

Salary: SSP 120,000 – 180,000 per month

Vacancies:1

Company Overview

Standard Bank Zambia is a leading financial institution with a strong presence across Southern Africa. As part of the Standard Bank Group, it offers a comprehensive suite of banking services, including retail, corporate, and investment solutions. The bank is committed to driving financial inclusion, fostering innovation, and supporting economic growth in Zambia. With a focus on digital transformation, Standard Bank Zambia continuously invests in cutting‑edge technology to enhance customer experience and streamline operations. The organization values diversity, integrity, and excellence, making it an attractive employer for professionals seeking rewarding career opportunities in the banking sector.

Standard Bank Zambia has been recognized for its robust risk management framework, community outreach programs, and commitment to sustainable development. The bank’s digital platforms serve millions of customers, providing convenient access to banking services through mobile apps, online portals, and agent networks. As the financial landscape evolves, Standard Bank Zambia is actively expanding its digital payments ecosystem, aiming to deliver secure, fast, and affordable payment solutions that meet the needs of both consumers and businesses across the country.

Job Overview

The Digital Payments Product Manager will lead the end‑to‑end lifecycle of digital payment products, from concept and design to launch and continuous improvement. Reporting to the Head of Digital Banking, the role involves collaborating with cross‑functional teams—including technology, risk, compliance, marketing, and operations—to create innovative payment solutions that align with the bank’s strategic objectives. The successful candidate will be responsible for defining product vision, gathering market insights, prioritizing features, and ensuring regulatory compliance while delivering exceptional user experiences.

This position offers a unique opportunity to shape the future of digital payments in Zambia, contributing to the nation’s broader financial inclusion agenda. The role will also involve close interaction with external partners such as fintech startups, payment processors, and regulatory bodies to stay ahead of industry trends and maintain competitive advantage. For more information about Standard Bank Zambia’s digital initiatives, visit our careers portal.

Key Responsibilities

• Define and execute the product roadmap for digital payment solutions, including mobile wallets, QR code payments, and API‑based services.
• Conduct market research, competitor analysis, and customer interviews to identify unmet needs and growth opportunities.
• Collaborate with technology teams to translate product requirements into technical specifications and ensure timely delivery.
• Work closely with risk and compliance departments to embed regulatory requirements and security standards into product design.
• Develop pricing models, business cases, and performance metrics to assess product profitability and impact.
• Lead product launch activities, including go‑to‑market strategies, training for sales and support teams, and post‑launch monitoring.
• Monitor product performance, gather user feedback, and drive iterative enhancements to improve adoption and satisfaction.
• Maintain strong relationships with fintech partners, payment networks, and industry associations to foster collaboration and innovation.

Required Skills

• Strong understanding of digital payments ecosystem, including mobile money, card schemes, and emerging fintech solutions.
• Proven product management experience with a track record of launching successful digital financial products.
• Excellent analytical skills with ability to interpret data, market trends, and regulatory changes.
• Effective communication and stakeholder management abilities, capable of influencing senior leadership.
• Project management expertise, comfortable working in agile environments.
• Knowledge of banking regulations in Zambia, such as the Bank of Zambia’s Payment Systems Act.
• Customer‑centric mindset with a focus on delivering seamless user experiences.

Education

A Bachelor’s degree in Business Administration, Finance, Computer Science, Information Technology, or a related discipline is required. A Master’s degree or professional certifications such as Certified Scrum Product Owner (CSPO) or PMP are advantageous.

Experience

Minimum of five (5) years of experience in product management within the banking or fintech sector, specifically focusing on digital payments. Experience working in a regulated financial environment and managing cross‑functional teams is essential.

Salary

The compensation package ranges from SSP 120,000 to SSP 180,000 per month, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and retirement benefits.

Benefits

• Competitive salary with annual performance bonuses.
• Comprehensive health and medical coverage for employee and dependents.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and maternity/paternity leave.
• Professional development allowance and support for certifications.
• Employee assistance program and wellness initiatives.

Training

• On‑boarding program covering Standard Bank’s culture, policies, and digital banking platforms.
• Continuous learning opportunities through internal academies and external workshops.
• Leadership development tracks for high‑potential employees.

Working Environment

Standard Bank Zambia offers a collaborative, inclusive, and technology‑driven workplace. Employees benefit from modern office facilities in Kitwe, flexible working arrangements, and a culture that encourages innovation and continuous improvement. The bank promotes work‑life balance and supports community involvement through corporate social responsibility initiatives.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Standard Bank Zambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.