E-commerce Operations Manager Job Vacancy in Ndola, Zambia – Retail & Consumer Goods

Job Description

Position: E-commerce Operations Manager

Company: Shoprite Zambia

Location: Ndola, Zambia

Experience: 5-7 years

Education: Bachelor’s Degree in Business Administration, Logistics, or Supply Chain Management

Employment Type: Full-time

Industry: Retail & Consumer Goods

Department: Digital Commerce

Vacancies: 1

Company Overview

Shoprite Zambia is a leading retail powerhouse dedicated to providing high-quality products and exceptional service to communities across the nation. As part of a massive international network, we leverage advanced technology to ensure food security and consumer satisfaction. We are currently expanding our digital footprint to meet the growing demand for online shopping solutions. This expansion represents significant career opportunities in Zambia for professionals looking to lead in the digital retail space. We pride ourselves on innovation, efficiency, and customer-centricity, making us a premier employer for those seeking stable employment in Zambia.

Job Overview

The E-commerce Operations Manager will be responsible for overseeing the end-to-end digital sales process, from order placement to final delivery. This role is critical in driving our online growth strategy and ensuring a seamless shopping experience for our digital customers. You will manage a diverse team to optimize warehouse picking, last-mile delivery, and digital inventory accuracy. For those looking for high-impact roles, this position offers a unique chance to shape the future of retail in the region. Explore more about local trends at zambiajobssearch.com.

Key Responsibilities

• Manage daily e-commerce operations including order fulfillment, inventory management, and delivery scheduling.
• Optimize the digital supply chain to reduce delivery lead times and improve customer satisfaction.
• Monitor online sales performance metrics and implement strategies to increase conversion rates.
• Coordinate with warehouse and logistics teams to ensure 100% accuracy in order picking and packing.
• Manage relationships with third-party delivery partners to ensure reliable last-mile logistics.
• Analyze customer feedback to identify areas for improvement in the digital user journey.

Required Skills

• Advanced proficiency in e-commerce platform management and ERP systems.
• Strong analytical skills with the ability to interpret complex data sets for operational improvement.
• Excellent leadership and team management capabilities in a fast-paced environment.
• Deep understanding of last-mile logistics and urban distribution networks.
• Strong communication skills for cross-departmental coordination.

Education

A minimum of a Bachelor’s Degree in Business Administration, Supply Chain Management, Logistics, or a related field is required. Professional certifications in Six Sigma or Project Management are highly advantageous.

Experience

Candidates must possess at least 5 years of experience in retail operations, with at least 3 years specifically focused on e-commerce or digital marketplace management. Proven track record of managing large-scale logistics or warehouse operations is essential for success in this role.

Benefits

• Competitive salary package aligned with industry standards.
• Comprehensive health and wellness insurance coverage.
• Performance-based annual bonuses.
• Opportunities for international training and development.
• Generous staff discount program across all retail outlets.

Training

Successful candidates will undergo intensive training on our proprietary inventory management systems and digital customer service protocols. We offer continuous professional development to ensure you stay ahead in the evolving digital landscape. For more regional insights, visit somaliajobsearch.com.

Working Environment

This role is based in our Ndola regional hub. While the environment is professional and structured, it is also highly dynamic and fast-paced, requiring quick decision-making skills. You will work closely with both office-based management and warehouse-based operational teams.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience. We are looking for individuals who demonstrate a passion for digital innovation and operational excellence. This is a premier job vacancy in Zambia for ambitious professionals. For more information on similar roles, check tanzaniajobsearch.com.

Equal Opportunity Statement

Shoprite Zambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, gender, or disability. We are actively hiring in Zambia to build a diverse workforce.