Retail Operations Strategy Manager Job Vacancy in Ndola, Zambia – Retail & Consumer Goods

Job Description

Position:Retail Operations Strategy Manager

Company:Pick n Pay Zambia

Location:Ndola, Zambia

Experience:8+ years in retail operations, strategy development, and multi‑store management

Education:Bachelor’s degree in Business Administration, Retail Management, or related field; Master’s preferred

Employment Type:Full-time

Industry:Retail & Consumer Goods

Department:Operations Strategy

Salary:SSP 250,000 – 350,000 per month

Vacancies:1

Company Overview

Pick n Pay Zambia is a leading retailer in Southern Africa, operating a network of supermarkets, hypermarkets, and convenience stores across the country. With a commitment to delivering quality products, exceptional customer service, and sustainable business practices, Pick n Pay Zambia has become a trusted brand for millions of shoppers. The company invests heavily in technology, data‑driven decision making, and employee development, making it an attractive destination for professionals seeking dynamic career opportunities. As part of its growth strategy, Pick n Pay Zambia is expanding its footprint in the Copperbelt region, and Ndola serves as a strategic hub for regional distribution and store operations.

Job Overview

The Retail Operations Strategy Manager will lead the development and execution of strategic initiatives that enhance store performance, optimize supply chain efficiency, and drive profitable growth across Pick n Pay’s Ndola cluster. Reporting to the Head of National Operations, this role will collaborate with cross‑functional teams including merchandising, finance, marketing, and IT to align operational tactics with corporate objectives. The successful candidate will leverage market insights, competitive analysis, and advanced analytics to shape the future of retail in Zambia, positioning Pick n Pay as the top choice for consumers and a leader in the retail sector.

Key Responsibilities

• Design and implement multi‑store operational strategies that improve sales, margin, and customer satisfaction.
• Conduct comprehensive market and competitor analyses to identify growth opportunities and mitigate risks.
• Lead the rollout of technology solutions such as inventory management systems, POS upgrades, and data analytics platforms.
• Collaborate with merchandising to align product assortment with local consumer preferences and seasonal trends.
• Develop KPI dashboards and reporting mechanisms to monitor store performance and drive continuous improvement.
• Manage a team of regional analysts and store managers, providing coaching, performance feedback, and career development.
• Coordinate with supply chain partners to ensure optimal stock levels, reduce waste, and improve fill rates.
• Prepare business cases and financial models to support capital investment decisions.
• Champion sustainability initiatives, including waste reduction, energy efficiency, and community engagement programs.
• Represent Pick n Pay Zambia at industry conferences, trade shows, and networking events to enhance brand visibility.

Required Skills

• Strong analytical mindset with proficiency in data visualization tools (e.g., Power BI, Tableau).
• Excellent strategic planning and project management abilities.
• Deep understanding of retail operations, supply chain dynamics, and customer experience.
• Effective communication and stakeholder management skills.
• Leadership experience with a track record of building high‑performing teams.
• Proficiency in Microsoft Office Suite, especially Excel.
• Ability to thrive in a fast‑paced, results‑oriented environment.

Education

A Bachelor’s degree in Business Administration, Retail Management, Supply Chain, or a related discipline is required. A Master’s degree (MBA or equivalent) is highly desirable and will be considered an advantage during the selection process.

Experience

Minimum of eight (8) years of progressive experience in retail operations, preferably within a multi‑store environment. Demonstrated success in leading strategic projects, driving operational excellence, and delivering measurable financial results is essential.

Salary

The position offers a competitive salary range of SSP 250,000 to SSP 350,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentive schemes are also part of the total compensation package.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan with employer contributions.
• Annual leave and paid public holidays in line with Zambian labor law.
• Employee discount on all Pick n Pay stores nationwide.
• Transportation allowance for commuting to and from Ndola office.

Training

• Comprehensive onboarding program covering company culture, systems, and processes.
• Access to internal and external leadership development courses.
• Continuous learning opportunities through workshops, webinars, and industry certifications.

Working Environment

Pick n Pay Zambia offers a collaborative, inclusive, and innovative workplace where ideas are valued and teamwork drives success. The Ndola office is equipped with modern facilities, and employees benefit from flexible working arrangements where operational demands permit.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the Pick n Pay Careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an initial interview.

Equal Opportunity Statement

Pick n Pay Zambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic.