Store Operations Manager Job Vacancy in Kasama, Zambia – Retail

Job Description

Position: Store Operations Manager

Company: Shoprite Zambia

Location: Kasama, Zambia

Experience: 5+ years in retail store management

Education: Bachelor’s degree in Business Administration or related field

Employment Type: Full-time

Industry: Retail

Department: Operations

Salary: SSP 30,000 – 45,000 per month

Vacancies:1

Company Overview

Shoprite Zambia is a leading retail supermarket chain delivering quality products and exceptional service across the nation. With a strong commitment to community development and sustainable practices, Shoprite has become a trusted name for everyday shopping needs. Operating in multiple provinces, the company supports local suppliers, creates jobs, and contributes to the economic growth of Zambia. As part of its expansion strategy, Shoprite is focusing on enhancing store performance in emerging markets, offering exciting career pathways for ambitious professionals seeking to make an impact in the retail sector. This role represents a prime opportunity for individuals looking to advance their careers within a dynamic, customer‑centric environment while contributing to the broader goals of employment in Zambia and the country’s retail landscape.

Job Overview

The Store Operations Manager will lead the Kasama outlet, overseeing all aspects of daily store activities, from sales performance to staff development. Reporting directly to the Regional Operations Director, the manager will implement strategic initiatives, ensure compliance with corporate standards, and drive profitability. This position is central to delivering an outstanding shopping experience, maintaining high inventory accuracy, and fostering a motivated team. For more information about Shoprite Zambia and its commitment to career growth, visit https://zambiajobssearch.com/. The role is a key component of the company’s hiring in Zambia, supporting its mission to provide quality retail services across the country.

Key Responsibilities

• Lead and motivate a team of up to 30 staff members, ensuring high levels of customer service and operational efficiency.
• Develop and execute sales strategies to achieve monthly and annual revenue targets.
• Manage inventory control, stock replenishment, and loss prevention measures.
• Monitor financial performance, prepare reports, and implement cost‑saving initiatives.
• Ensure compliance with health, safety, and food safety regulations.
• Conduct regular staff training, performance appraisals, and career development plans.
• Maintain visual merchandising standards and store layout according to corporate guidelines.
• Collaborate with the regional procurement team to optimize product assortment.
• Handle customer complaints and feedback, turning challenges into opportunities for improvement.
• Participate in community outreach programs and corporate social responsibility activities.

Required Skills

• Strong leadership and people‑management abilities.
• Excellent analytical and problem‑solving skills.
• Proven track record in achieving sales and profit targets.
• Effective communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of retail management software and POS systems.
• Customer‑focused mindset with a passion for service excellence.

Education

A Bachelor’s degree in Business Administration, Retail Management, or a related discipline is required. Relevant certifications in supply chain or store operations are advantageous.

Experience

Minimum of five years’ experience in a supervisory or managerial role within a supermarket or large retail environment, with demonstrated success in driving sales growth and managing large teams.

Salary

The compensation package ranges from SSP 30,000 to 45,000 per month, commensurate with experience and performance. Additional performance‑based incentives may be offered.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan.
• Employee discount on store merchandise.
• Paid annual leave and sick leave.
• Transportation allowance.
• Opportunities for career advancement within the Shoprite network.

Training

• Comprehensive onboarding program covering company policies, systems, and customer service standards.
• Ongoing leadership development workshops.
• Access to e‑learning platforms for continuous skill enhancement.
• Mentorship from senior regional managers.

Working Environment

The Kasama store offers a vibrant, fast‑paced environment where teamwork and innovation are celebrated. Employees work in a safe, well‑maintained facility with modern retail technology, fostering a culture of excellence and mutual respect.

Application Process

Interested candidates should submit an online application through the Shoprite careers portal, attaching an up‑to‑date CV and a cover letter outlining relevant experience. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Shoprite Zambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, regardless of gender, race, religion, or background. Our hiring practices support the principles of fairness and transparency, ensuring that every applicant receives equal consideration.